Service Advisor

Dawson International Truck Centres; Kelowna; On-site; CAD 40,000 - 60,000; Full time

Job summary

A full-service truck dealership in Kelowna is seeking a Service Advisor to ensure customer satisfaction and manage aftersales services. This full-time, on-site role requires excellent communication skills and experience in customer service, with a preference for backgrounds in the automotive or commercial truck industry. Join a dedicated team focused on delivering exceptional service.

Qualifications

• Customer-focused service ensuring satisfaction.
• Experience with afersales services is a plus.
• Ability to work effectively within a team.

Responsibilities

• Provide customer-focused service and manage aftersales.
• Communicate with customers to understand service needs.
• Coordinate with service team to meet customer demands.
• Follow up with customers for complete satisfaction.

Skills

Customer Service skills

Communication skills

Problem-solving abilities

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Company Description

Dawson International Truck Centres, formerly IRL International Truck Centres, has been serving the British Columbia Interior since 1928. We are a full-service International and Isuzu commercial truck dealership, offering service, parts, and new and pre-owned truck and trailer sales. Partnering with Dawson Idealease, we offer full-service leases and commercial truck rentals. Our team, armed with extensive training and experience, is dedicated to providing exceptional service to keep your vehicles on the road and your business profitable.

Role Description

This is a full-time, on-site role for a Service Advisor located in Kelowna, BC. The Service Advisor will be responsible for providing customer-focused service, ensuring customer satisfaction, and managing aftersales services. The day-to-day tasks will include communicating with customers, understanding their service needs, coordinating with the service team to meet those needs, and following up to ensure complete customer satisfaction.

Qualifications

• Customer Service, Customer-focused Service, and Customer Satisfaction skills
• Excellent Communication skills
• Experience with Aftersales services
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the automotive or commercial truck industry is an asset
• High school diploma or equivalent is required