Service Advisor

Dawson Group; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the heavy truck industry seeks a passionate Service Advisor in Kelowna, BC. In this full-time role, you will greet customers, create repair estimates, and manage service orders while contributing to the team's success. The company values engagement, offering an excellent compensation package and opportunities for growth.

Benefits

Excellent compensation package

Pension and medical benefits

Opportunities for learning and advancement

Qualifications

• Minimum two (2) years administrative experience.
• Heavy Truck industry knowledge and experience is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet customers and answer phones professionally.
• Create repair estimates and manage invoice payments.
• Keep customers updated on repairs and process repair orders.

Skills

Communication

Attention to Detail

Customer Service

Job description

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Service Advisor

Kelowna, BC $27.13-$28.00/hour

Dawson International Truck Centres is looking for a Service Advisor who is passionate about delivering outstanding customer service and wants to be part of an innovative team.

In this role, you will be a valued member of Dawson International Truck Centres, working in a full-time position as a Service Advisor, reporting to the Manager of Service. Your base location will be Kelowna, British Columbia.

// Click here to learn more about Dawson International Truck Centres

What Success Looks Like

• Professionally greet customers & answer phones
• Create repair estimates for authorization
• Inform credit department if customer A/R account is exceeded
• Keep customers updated on status & cost of repairs
• Assist in the time keeping of Technicians
• Manage invoice payments and files
• Open work orders, Sublet PO’s on work orders, & contact customer for PO’s to close work orders
• Process repair orders
• Determine type of warranty, period of limitations, warranty status, and/or cause of failure
• Check on product coverage

What You Bring

• Minimum two (2) years administrative experience
• Heavy Truck industry and/or mechanical knowledge and experience is preferred
• Strong written and verbal communication skills
• Detail oriented and able to work under pressure
• Knowledge of basic computer applications
• Previous OEM Service experience is an asset

Benefits

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Excellence, and Respect. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, medical benefits, and opportunities for learning and long-term advancement.

The Dawson Group is expanding and needs people like you to join us on our journey to continue safely connecting our communities.

Apply now to start the conversation!

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