Service Advisor

Steele Auto Group Careers; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A customer-centric automotive service provider in Fredericton is seeking a Service Advisor to be the primary contact for vehicle maintenance and repairs. The ideal candidate will have strong communication and automotive knowledge, along with a passion for customer satisfaction. This full-time role offers a supportive team environment and various employee benefits, including health plans and discounts.

Benefits

Flexible Health & Dental Plans

Growth Opportunities

Employee Discounts

Retirement Savings Plan

Fun fast-paced culture

Qualifications

• At least three years of customer service experience.
• Previous experience in an Automotive Service Advisor role is considered an asset.
• Valid driver's license with acceptable driver's abstract.

Responsibilities

• Determine automotive problems and services by listening to customers' descriptions.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) with necessary details.
• Maintain customer rapport and explain estimates.

Skills

Strong communication skills

Automotive knowledge

Interpersonal skills

Organization skills

Job description

At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre a part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You your passion your purpose your potential.

Fredericton Hyundai is seeking a Service Advisor to join our team!

As a Service Advisor with Fredericton Hyundai you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers assessing vehicle issues providing cost estimates and coordinating service appointments. If you have strong communication skills automotive knowledge and a passion for ensuring customer satisfaction this role presents a fantastic opportunity to excel in the automotive service industry.

Responsibilities include but are not limited to :

• Determine automotive problems and services by listening to customers descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials supplies and labor
• Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers publications
• Enhance the stores reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements :

• At least three years of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills : a good listener who can cultivate relationships
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid drivers license with acceptable drivers abstract

Why Youll Love Steele Auto Group :

At Steele Auto Group youre not just joining a companyyoure joining a community. Were all about :

A Fun & Supportive Team Join a crew of outgoing motivated professionals who will mentor support and cheer you on.

Flexible Health & Dental Plans Six cost-shared options tailored to your lifestyle.

Growth Opportunities We promote from within and support your professional journey.

Employee Discounts On vehicle purchases parts and service at any of our locations.

Retirement Savings Plan Employer-matched up to 4% (and up to 5% after 5 years)because your future matters.

A fun fast-paced culture No two days are the same.

Making a difference Through community partnerships and exciting campaigns.

Steele Auto Group is more than just a workplace its a place where your talents are recognized your growth is championed and your potential is limitless . We believe in building careers not just filling roles which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.

Apply now and start driving your career forwardwith a team thats got your back!

Based in Fredericton NB!

Learn more about us at

We cant wait to meet YOU!

Required Experience :

Unclear Seniority

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 19 - 23

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Service Advisor • Fredericton, New Brunswick, Canada