Service Advisor

J.D. Irving, Limited; Fredericton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A well-known automotive service provider is seeking a Service Advisor for their Fredericton location. The successful candidate will be enthusiastic about providing excellent customer service and will have experience in the heavy truck industry or automotive field. Responsibilities include welcoming customers, managing repair orders, and explaining invoices. The role offers competitive wages, a bonus structure, and comprehensive benefits including health and retirement plans.

Benefits

Competitive wages

Quarterly bonus

Registered retirement savings plan with company match

Health, dental, vision and prescription benefits

Life insurance

Disability benefits

Maternity leave top up program

Paid vacation

Fitness reimbursement program

Paid training

Clothing allowance program

Employee recognition program

Company discounts

Excellent training programs

Qualifications

• Experience as a service advisor in heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of shop software.

Responsibilities

• Welcome customers to the branch and open repair orders.
• Assist in assigning priority of work and repairs.
• Record and file all documents related to repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account.

Skills

Customer service

Multitasking

Bilingualism

Tools

MS Office suite

CDK or other shop software

Job description

We currently have an opening for a Service Advisor for our Saint John location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service.We Offer :

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs

Responsibilities

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, incl. getting background info from technicians for warranty purposes.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.

Qualifications

• Experience as a service advisor in heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.

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