Service Advisor

J.D. Irving, Limited; Fredericton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor for their Saint John location. The successful candidate will provide excellent customer service, manage repair orders, and ensure proper billing processes. Competitive wages and comprehensive benefits, including a quarterly bonus and retirement savings plan, are offered. Ideal applicants will have prior service advisor experience in the heavy truck or automotive industries.

Benefits

Competitive wages

Quarterly bonus

Health, dental, vision, and prescription benefits

Life insurance

Disability benefits

Paid vacation

Paid sick time

Shift premiums

Fitness reimbursement program

Paid training

Clothing allowance program

Employee recognition program

Company discounts

Excellent training programs

Qualifications

• Experience as a service advisor in the heavy truck industry preferred.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.

Responsibilities

• Welcome customers and open repair orders as required.
• Record and file all documents related to repair orders.
• Present and explain repair invoices to customers.

Skills

Customer Service

Multitasking

Tools

MS Office

CDK

Job description

Job Description

We currently have an opening for a Service Advisor for our Saint John location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service.We Offer:

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Paid sick time
• Shift premiums
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs
  
  

Responsibilities

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, incl. getting background info from technicians for warranty purposes.
• Close repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.
  
  

Qualifications

• Experience as a service advisor in heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.