Service Advisor

BCAA; Courtenay; On-site; CAD 41,000 - 52,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to join their Courtenay team. In this dynamic role, you will be the first point of contact for customers, guiding them through insurance options that protect their homes and travel. With a commitment to exceptional customer service, you will build lasting relationships and help clients navigate their insurance needs. This position offers a supportive environment with opportunities for professional growth and development. Join a company recognized as a top employer in BC and make a meaningful impact in the community every day.

Benefits

Flexible Benefits

Career Development

Performance Bonus

Paid Time Off

BCAA Membership Benefits

Qualifications

• 2+ years in a sales and service environment.
• Commitment to secure Level 1 Insurance license within 45 days.

Responsibilities

• Greet customers and promote insurance products.
• Collaborate with teams to recommend coverage.

Skills

Customer Service

Sales Skills

Problem Solving

Organizational Skills

Communication Skills

Education

Level 1 Insurance License

Completion of Autoplan Essentials

Tools

MS Office

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Courtenay location.

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

Who You Are

• A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.
• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.
• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
• Identify cost-saving opportunities to support our customers’ life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

What You Bring

• At least two years’ experience in a sales and service environment.
• Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA). BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

The salary range for this position is $41,278.32 to $51,597.96 and is determined via job-related knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members, and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind, and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].