Service Advisor

Westerra Equipment; Abbotsford; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team, recognized as one of BC's Top Employers. In this pivotal role, you will connect customers with expert solutions while ensuring smooth shop operations. Your responsibilities will include scheduling repairs, coordinating technicians, and maintaining high customer satisfaction levels. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity will allow you to make a significant impact while working with a supportive team that values trust, community, and results. Join us and build a career where your contributions truly matter!

Benefits

Vacation

Extended Benefits

RRSP Matching Plan

Qualifications

• 2-4 years of experience scheduling service work required.
• Strong computer skills and ability to learn operating databases.

Responsibilities

• Coordinate technicians and schedule jobs to ensure timely service.
• Communicate effectively with customers to maintain satisfaction.
• Manage work orders and ensure timely invoicing.

Skills

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

As a Service Advisor, you’ll be the heartbeat of our service operations—connecting customers with expert solutions while keeping our shop running smoothly. From scheduling repairs to coordinating technicians and ensuring timely follow-ups, your role is key to delivering top-tier service. If you thrive in a fast-paced environment where problem-solving, customer interactions, and teamwork come together, this is your chance to make an impact!

Key Responsibilities:

• Assist in coordinating shop and/or road technicians, as assigned
• Schedule jobs and organize technician workload, using GPS to maximize productivity
• Data entry of technician times, comments and job codes
• Complete estimates and follow up with customer for approval to proceed with work
• Assign work to the right technician and follow up to ensure job will be completed on time
• Ensure work orders are closed and invoiced within 48 hours of job completion
• Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s)
• Coordinate parts for shop and/or field jobs, as required
• Effectively communicate with customers to ensure high levels of customer satisfaction
• Arrange freight for pick up and deliver of service work as required
• Employ workplace health and safety practices at all times
• Other responsibilities as assigned

Required Knowledge, Skills and Abilities:

• Positive and professional communication with customers and teammates
• Excellent attention to detail and a positive attitude, with good interpersonal skills
• Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel)
• Superb customer service skills
• Excellent problem-solving skills
• Self-motivated, organized and able to multitask
• Able to learn and utilize operating data base

Training, Education and Experience:

• 2-4 years of experience scheduling service work
• High School Diploma

Compensation Package:

• Salary between $50,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and an RRSP matching plan

Values:

• Build trust– with customers and each other
• Be a team player– commit to working together to win
• Be customer-focused– “wow” customers so they become raving fans
• Support community– care for our people, our community and our planet
• Deliver results– know what you need to do and get it done

Working Conditions:

The Service Advisor is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.

Privacy Notice for Job Applicants:

By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification:

Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.