Service Advantage Technician

ZipRecruiter; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Service Advantage Technician to provide professional installation, maintenance, and repair services on a range of equipment including audio-visual systems and network devices. The role emphasizes customer-centric service while maximizing revenue through identifying business opportunities and improving service efficiency. Competitive salary and hybrid working options available.

Benefits

Company vehicle

Bonus

Pension

Additional company benefits

Responsibilities

• Provide installation, maintenance, and repair services on supported equipment.
• Ensure outstanding service through customer-centric practices.
• Identify business opportunities while performing daily duties.

Skills

Technical Service

Customer Centricity

Problem Solving

Tools

Audio-visual equipment

Network devices

Servers

Routers

Smart lockers

Job description

Job Description

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone.

Role: Service Advantage Technician

Location: Southampton/Portsmouth (Ricoh operates a vibrant working policy offering flexible hybrid working options)

Package: Competitive salary, Company vehicle, Bonus, Pension, plus additional company benefits.

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfillment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

Find out more about Ricoh today.

What you will be doing:

As a Service Advantage Technician, you will provide customers with professional and efficient installation, maintenance, and repair services on a broad range of equipment and devices supported by Ricoh, including audio-visual, network devices, servers, routers, and smart lockers.

Key Accountabilities:

• Provide technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
• Embrace Ricoh's core value of Customer Centricity to ensure customers receive outstanding service every time.
• Drive self-improvement and continuous professional development to keep pace with changing technology and expanding product and service portfolios.
• Maximize revenue by identifying potential business and professional service opportunities while performing daily duties.
• Manage and control stock to improve first-time fix rates and minimize stock losses.

Additional Information:

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favorably than another based on protected characteristics, including age, disability, gender reassignment, trade union membership, marriage and civil partnership, maternity, or belief.

Diverse perspectives and experiences make us more innovative and better understand our customers' needs. To support this, we have employee-led affinity groups exploring issues related to shared identities, experiences, and beliefs.