Service Administrator

Wajax; Alberta; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company that has been a leading provider of industrial products since 1858. This role offers the chance to be an integral part of service operations, ensuring seamless communication and support for technicians and customers alike. You'll engage with a diverse range of clients, manage service work orders, and contribute to building strong customer relations. With a commitment to innovation and teamwork, this position provides a unique opportunity to grow within an inclusive environment. Enjoy competitive benefits and a supportive workplace that values your contributions.

Benefits

100% employer paid health and dental benefits

Health spending account

Company-matched pension plan

Award-winning health and wellness programs

Exclusive discounts with manufacturers

Qualifications

• 2 years of experience in service, parts, or supply chain operations.
• Basic knowledge of heavy equipment is an asset.

Responsibilities

• Provide administrative support for Service Operations.
• Manage customer inquiries and maintain strong communication.
• Monitor job statuses and ensure process adherence.

Skills

Microsoft Office

Customer Service

Communication Skills

Organizational Skills

Education

College diploma

Post-secondary education

Job description

The Opportunity

Responsible for primary administrative support of Service Operations and secondary support for Parts Operations.

The Role

• Greets visitors, customers, and vendors.
• Answers the telephone.
• Manages incoming/outgoing mail.
• Opens service workorders.
• Prepares estimates as required and obtains purchase order numbers.
• Responds to customers in a timely manner, delivering strong internal and external service.
• Checks customer accounts and sets up new accounts as required.
• Maintains strong communication between technicians, administration, parts, and customers.
• Posts time to workorders and completes payroll.
• Builds and maintains strong customer relations, including interacting directly, booking appointments, obtaining purchase orders, and handling inquiries.
• Handles customer calls and schedules technicians for service work as required.
• Ensures open lines of communication are maintained between the customer and service/parts department throughout the workorder process.
• Monitors shop job statuses and workflows for repair jobs, ensuring adherence to processes, timelines, estimates, and schedules; reports to the service manager.
• Issues internal MRO purchase order numbers; tracks and receives vendor invoices.
• Performs any other duties assigned.

The Candidate

• Education: College diploma / Post-secondary education.
• Work Experience: 2 years related experience in service, parts, supply chain, or product support operations.
• Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset.
• Proficiency: Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Environment: Works in a fast-paced office environment subject to frequent interruptions.
• Flexibility is required during high-demand periods.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We operate across various industries including energy, renewables, construction, transportation, forestry, mining, and more. Our team is passionate about making a difference and driving Canadian industry forward.

Wajax offers a comprehensive total compensation package, including competitive pay, benefits, learning and development opportunities, and additional perks.

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax-led e-learning and product training through industry-leading manufacturers.
• Exclusive discounts with various manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and more.
• Recognition programs with merchandise, gift certificates, and cash awards.
• Company-matched pension plan.
• Award-winning health and wellness programs.

By working with Wajax, you become part of an inclusive and diverse team committed to innovation and teamwork. We are dedicated to employing a workforce that reflects the diverse communities across Canada. As an equal opportunity employer, please inform us if any accommodation is required during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.