Server - Restaurant

Hyatt Hotels; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

Hyatt Hotels recrute un serveur pour ses restaurants. Le candidat idéal doit avoir de l'expérience en service, être capable de travailler dans un environnement dynamique et fournir un excellent service à la clientèle. Une opportunité passionnante, avec de nombreux avantages et possibilités de formation, attend le bon candidat.

Benefits

Hébergement à tarif réduit

Remises sur nourriture et boissons

Programmes de bien-être

Reconnaissance des employés

Remboursement des frais de scolarité

Qualifications

• Au moins un an d'expérience en service.
• Compréhension des normes de service en salle.
• Aptitude à travailler dans un environnement rapide.

Responsibilities

• Prendre les commandes des clients et servir des repas et boissons.
• Préparer le restaurant pour le service et suivre les normes d'hygiène.
• Gérer les plaintes des clients de manière courtoise.

Skills

Service à la clientèle

Flexibilité

Vente incitative

Job description

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

We are proud to be recognized as one of the 'Great Place to Work' in Canada for 2025.

The Restaurant Servers contributes to the successful execution of daily food and beverage service within the outlets spaces of ‘Feast and Revel’ and ‘Copper Spirits and Sights’ in the Food and Beverage Department. Working closely with the F&B leadership, the role ensures the seamless delivery of Hyatt's service standards, enhancing the overall guest experience during restaurant operations.

Essential Job Functions

· To be familiar with all food and beverage items on the restaurant menu.

· To prepare the restaurant for operation, including mise-en-place, setting and resetting tables, cleaning and other assigned tasks.

· To take food and beverage orders from guests, upselling wherever possible.

· To utilize the restaurant’s point-of-sales system as prescribed

· To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items and other procedures mentioned in the cash handling policy.

· To serve food and beverages according to the Andaz and Hyatt serving standards established.

· To clear tables and removes dirty dishes to the dish pit area.

· To complete opening and closing duties as assigned which includes setting up of takeout stations, service stations and cutlery stations.

· To be flexible wherever possible in meeting special requests and allergies from guests for specific food and beverage preparation methods and ingredients.

· To follow presentation guidelines as established by the Food and Beverage Management.

· To maintain the assigned station / section in a clean and orderly manner at all times.

· To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.

· To work in a supportive and flexible manner with other employees and other departments

· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· To treat all operating equipment and supplies carefully to minimize damage and reduce wastage

· Complete assigned side work

· Complete other duties as assigned by supervisor/manager

Other Duties:

· To report for duty punctually wearing the prescribed uniform standards and name tag.

· To maintain a high standard of personal appearance and food safety hygiene and adhere to the hotel and department grooming standards.

· To maintain good working relationships with colleagues and all other departments.

· To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

· To comply with Ontario and Ottawa legislation

· To respond to any changes in the department as dictated by the needs of the hotel.

· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

· To attend training sessions and meetings as and when required.

• Perform any other reasonable duties and responsibilities as assigned by F&B leadership

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Hours: Flexible and long shifts; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

• Ability to stand during entire shift.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Minimum one year of previous serving experience and a thorough understanding of fine dining service will be preferred.

Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 lbs); talk and hear. Medium work - Exerting up to 50 lbs of force occasionally, and/or 50 lbs of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

This is a great opportunity to get a start with Hyatt as a restaurant server. For immediate consideration of the restaurant server position, click Apply Now and complete an application for the restaurant server position on the Hyatt Careers Site!