Server, REIGN Restaurant (Full-Time)

Fairmont Hotels & Resorts; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in Toronto seeks a dedicated Server for its renowned REIGN Restaurant. This full-time position offers a unique opportunity to join a historic hotel known for its luxury and excellence. As a Server, you'll provide exceptional service, ensuring guests enjoy a memorable dining experience. With a commitment to training and growth, you'll thrive in a supportive environment that values teamwork and excellence. If you're passionate about hospitality and eager to contribute to a storied establishment, this role is perfect for you.

Benefits

Comprehensive Training Programs

Mentorship Opportunities

Supportive Work Environment

Employee Discounts

Health Benefits

Flexible Scheduling

Qualifications

• Must have experience in a restaurant/food and beverage setting.
• Available to work breakfast and lunch service.

Responsibilities

• Provide personal, friendly, and efficient service to guests.
• Maintain knowledge of menu items and handle guest inquiries.

Skills

Interpersonal Skills

Team Player Attitude

Customer Service

Upselling

Education

Smart Serve Certification

OTEC Certificate

Job description

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A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Fairmont Royal York. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it’s shareholders and yourself.

• To report to duty punctually, in order to maintain the integrity of co-workers and guests
• To consistently offer personal, friendly and efficient service
• To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
• To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
• To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
• To be aware of safety and sanitation when handling food and beverage
• To understand each work section and all side duties that may be assigned to you
• Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• To fully understand and follow the hotel’s recycling program and procedures
• Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
• To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
• To understand how to operate all the equipment used in the outlet
• To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
  
  

Qualifications

Qualifications:

• Available to work breakfast and lunch service
• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Smart Serve training program certification
• Must be age of majority to serve alcoholic beverages
• OTEC certificate an asset
  
  

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
  
  

Additional Information

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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