Server Assistant - The Rabbit Hole

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Gratuities

Health, dental, and vision benefits

Discounted gym membership

Employee Assistance Program

Dining discount for you and up to 3_gu

Job summary

The Rabbit Hole, part of Oliver & Bonacini Hospitality, in Toronto, is seeking Server Assistants to support guests and the servers, maintain a clean dining environment, and help deliver seamless service with attention to detail.

You will rely on Smart Serve, stay calm in a fast-paced setting, and work flexible evenings and weekends. This is a vibrant, team-focused role with gratuities, benefits, and dining discounts.

Qualifications

• Smart Serve certification is required.
• Demonstrates exceptional attention to detail and cleanliness standards.
• Ability to remain calm and composed under pressure in a fast-paced environment.
• Strong organizational and time management skills.
• Clear and professional oral communication skills.
• Evidence of teamwork and collaborative service delivery.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Answer questions about food, beverages, wine and other restaurant functions and services when necessary.
• Assist with food running, ensuring plates arrive to the proper guest.
• Monitor the cleanliness of the section and ensure all materials and areas are clean and free from clutter.
• Communicate with Servers and Hosts to maximize seating.
• Practice a high level of floor awareness and clear/clean as required.
• Ensure condiments are pre-portioned and fridges are stocked with milk, cream, butter, etc.

Skills

Smart Serve

Attention to detail

Calm under pressure

Organizational skills

Communication skills

Team player

Flexibility

Job description

Company Description

Located in the heart of Toronto's Financial District, The Rabbit Hole is a fun, energetic destination where every visit is full of surprises. Joining us means diving into a world of clever, approachable sharing plates, inventive cocktails, and warm, engaging service. You'll delight guests with memorable experiences, bring personality and passion to every interaction, and help create an atmosphere that’s as playful as it is inviting. This is the perfect setting for hospitality professionals who thrive on creativity, energy, and the unexpected twists that make dining unforgettable.

What's in it for you?

• Gratuities
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• 50% dining discount at all O&B restaurants for you and up to three guests
• Join one of Canada's leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Reporting to the Front of House Management Team the Server Assistants play a key support role in the guest experience by maintaining a clean, organized dining environment and assisting Servers in delivering seamless service. With strong attention to detail and a high level of floor awareness, they ensure all tables are properly set and that food and beverage service is executed to standard.

The day to day:

• Answer questions about food, beverages, wine and other restaurant functions and services when necessary
• Assist with food running, ensuring that plates arrive to the proper guest (no auctioning off)
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Communicate with Servers and Hosts to maximize seating
• Practice a high level of floor awareness and clear/clean as required
• Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter etc.
• Monitor food quality and presentation standards
• Follow all food safety standards and systems
• Empty garbage, change linen bags and dispose of garbage and recycling
• Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
• Other duties as assigned or required

Qualifications

• Smart Serve Certification (required)
• Exceptional attention to detail and cleanliness standards
• Ability to remain calm and composed under pressure in a fast-paced environment
• Strong organizational and time management skills
• Capable of taking direction, prioritizing tasks, and working efficiently
• Clear and professional oral communication skills
• Solid knowledge of food and beverage offerings, with a willingness to learn
• Demonstrates a consistent sense of professional urgency and momentum in service delivery
• Flexible availability evenings, weekends, and holidays as needed.
• Legally eligible to work in Canada

Additional Information

This is a current vacancy.

Wage:

$17.60 + shared gratuities

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.