Gusto Resto Bar is a fine dining establishment with an upscale bar, dedicated to providing exceptional service and a memorable dining experience. We are seeking a dedicated and experienced head server to join our front-of-house team.
As the head server, you will be responsible for overseeing the dining experience, ensuring that our guests receive top-notch service while maintaining a positive and efficient atmosphere. You will train and mentor staff, manage table assignments, and ensure that all service standards are upheld.
Key Responsibilities:
Lead and motivate the serving team to deliver exceptional guest experiences.
Train new servers on menu knowledge, service standards, and restaurant policies.
Manage table assignments and reservations to optimize service flow.
Maintain a strong knowledge of the menu, including food and drink pairings.
Interact with guests to ensure satisfaction, address concerns, and build rapport.
Collaborate with kitchen staff to ensure timely and accurate order delivery.
Handle cash and credit transactions, ensuring accuracy and security.
Monitor the dining area for cleanliness and organization.
Assist in scheduling staff and managing labor costs.
Stocktaking and inventory management.
Participate in team meetings and contribute to menu development and service enhancements.
Qualifications:
Proven experience as a server in a high-volume restaurant.
Previous leadership or supervisory experience preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Knowledge of POS systems and cash handling procedures.