Server

City Experiences; Eastern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

City Experiences is hiring a Server for their City Cruises operation in Gananoque. The role includes providing exceptional hospitality in a fast-paced environment, managing orders, and ensuring guest satisfaction. The ideal candidate is adaptable, has a proactive attitude, and meets the educational and experience requirements outlined. Join a team committed to creating memorable experiences for guests and delivering top-notch service.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Three years of high-volume restaurant experience preferred.
• Smart Serve Certification required.
• Energetic, enthusiastic personality with strong communication skills.

Responsibilities

• Provide excellent hospitality and manage timely service.
• Take and enter guest orders accurately.
• Maintain cleanliness of dining areas and respect all policies.

Skills

Communication

Hospitality

Time Management

Education

O.S.S.D. or equivalent

Job description

City Experiences is seeking a Server for our City Cruises operation in Gananoque.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well in a fast-paced environment, treating guests and co-workers with kindness. The server will be aware of menu offerings, vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings, and local attractions. The successful candidate will contribute to an unforgettable guest experience through exceptional care for food & beverage, respecting decisions made by supervisors, being viewed favorably by peers, and executing duties swiftly and efficiently.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities

• Provide excellent hospitality following the RESPECT Service System.
• Report to work on time for all scheduled shifts, clock in/out properly, and manage breaks appropriately.
• Follow all policies and procedures related to the crew’s role.
• Maintain a neat, clean, and well-groomed appearance in uniform.
• Have proficient knowledge of all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
• Be aware of vessel schedules, embarkment periods, local attractions, upcoming events, and entertainment to prepare for peak dining periods.
• Understand common allergies, preferences, and religious restrictions.
• Take responsibility for assigned tables, ensuring readiness and cleanliness.
• Greet guests politely and promptly upon arrival.
• Accurately take and enter orders into the POS system, following recipes set by the Food & Beverage Manager.
• Manage timely order execution, beverage and food service, and payments, ensuring guest satisfaction.
• Handle payments accurately, including change, receipts, and adhering to policies on payment methods, voids, refunds, and discounts.
• Participate in guest celebrations and entertainment experiences.
• Set up and break down dining areas and service stations as directed, including moving furniture.
• Assist in routine cleaning and maintenance of dining areas, equipment, and staff spaces.
• Maintain cleanliness and safety of all areas, reporting concerns.
• Understand and practice all City Cruises Gananoque policies and procedures.
• Perform any other duties assigned by management.

Requirements & Qualifications

• O.S.S.D. or equivalent recognized by the Ministry of Education.
• Three (3) years of high-volume restaurant experience preferred.
• Smart Serve Certification required.
• Safe Food Handling Certification preferred.
• Energetic, enthusiastic, and self-directed personality.
• Willing to be closely supervised and accept ongoing training and guidance.
• Strong communication skills; knowledge of additional languages is an asset.
• Ability to understand and convey written and verbal information effectively.
• Service-oriented with a proactive help attitude.
• Work may be strenuous and in warm environments; extended periods standing and lifting heavy items required.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays, especially during July & August.
• Physical ability to lift up to 35 pounds and wear non-slip footwear.

About Us

City Experiences aims to provide memorable land and water experiences. With over 25 brands and 40 years of success, we serve over 30 million guests annually. We value communication, creativity, and teamwork, and are committed to an inclusive, respectful workplace. City Experiences is an Equal Employment Opportunity employer committed to diversity and inclusion.