Server

City Cruises; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Server to deliver exceptional guest experiences. The role involves managing food and beverage service, time management, and providing top-notch customer service in a fast-paced environment. Crew benefits include competitive wages, bonuses, and a supportive work culture.

Benefits

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Proficient in time management and providing exceptional guest care.
• Knowledgeable about menu offerings and local attractions.
• Able to handle stress in a fast-paced environment.

Responsibilities

• Provide hospitality to guests and coworkers.
• Take orders and manage timely food service.
• Maintain cleanliness and safety in dining areas.

Skills

Customer Service

Time Management

Hospitality

Knowledge of Food & Beverage

Job description

The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well in a fast-paced environment, treating guests and co-workers with kindness. The server will be aware of menu offerings, the vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings, and is knowledgeable about local attractions. The successful candidate will personally contribute to an unforgettable guest experience by providing exceptional care for food & beverage, respecting decisions made by direct supervisors, being favorably viewed by peers, and executing duties swiftly and efficiently.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Report to work on time for all scheduled shifts, clocking in and out appropriately, and managing personal break times.
• Follow all policies and procedures related to the crew’s role within the company.
• Maintain a neat, clean, and well-groomed appearance in compliance with appearance standards.
• Proficiently know all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
• Be aware of vessel schedules, embarkment periods, local attractions, upcoming events, and entertainment to prepare for peak dining periods.
• Understand common allergies, preferences, and religious dining restrictions.
• Take responsibility for the assigned table section through daily check-ins with the on-duty supervisor, ensuring table preparedness and cleanliness.
• Greet guests politely and promptly upon arrival.
• Accurately take orders and enter them into the POS system, following all recipes provided by the Food & Beverage Manager.
• Manage timely order taking, beverage and food service, and payment processes, ensuring guest satisfaction.
• Handle payments accurately, including issuing change, receipts, and adhering to policies regarding payment methods, voids, refunds, and discounts.
• Participate in guest celebration and entertainment experiences.
• Set up and break down dining room and service stations as directed, including moving furniture.
• Assist in routine cleaning of dining areas, equipment, stations, and staff areas, completing all required checklists.
• Maintain cleanliness and safety of all common areas and service stations, reporting concerns promptly.
• Know, understand, and practice all City Cruises Gananoque policies and procedures.
• Perform any other duties assigned by the manager or supervisor on duty.