Server

Hornblower Group; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Server for their City Cruises operation in Gananoque. The role requires adaptability and a commitment to customer service, focusing on delivering exceptional food and beverage experiences. Ideal candidates will have restaurant experience and essential certifications while thriving in a fast-paced environment.

Benefits

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Three years of high-volume restaurant experience preferred.
• Smart Serve Certification required.
• Safe Food Handling Certificate preferred.

Responsibilities

• Provide excellent hospitality and manage assigned tables efficiently.
• Take orders accurately and ensure timely service.
• Maintain cleanliness and assist in cleaning the dining environment.

Skills

Customer Service

Time Management

Teamwork

Communication

Education

O.S.S.D. or equivalent

Job description

City Experiences is seeking a Server for our City Cruises operation in Gananoque.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well in a fast-paced environment, treating guests and co-workers with kindness. The server will be aware of menu offerings, vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings, and local attractions. The successful candidate will contribute to the guest experience through exceptional food & beverage care, respecting supervisory decisions, and executing duties efficiently.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities

• Provide excellent hospitality as per our RESPECT Service System.
• Report to work on time, manage breaks, and clock in/out appropriately.
• Follow all policies and procedures related to your role.
• Maintain a neat, clean, and well-groomed appearance in uniform.
• Have proficient knowledge of City Cruises Gananoque & Ivy Lea experiences and menu offerings.
• Be aware of vessel schedules, embarkment periods, attractions, events, and entertainment for peak periods.
• Understand allergies, preferences, and dietary restrictions.
• Manage assigned tables with proper check-ins, cleanliness, and preparedness.
• Greet guests politely and promptly upon arrival.
• Take orders accurately and enter them into the POS system following recipes.
• Ensure timely execution of orders and guest satisfaction.
• Handle payments accurately, including change, receipts, and following policies.
• Participate in guest entertainment and celebrations.
• Set up and break down dining and service areas as directed.
• Assist in cleaning and maintaining the dining environment and equipment.
• Follow all company policies and procedures.
• Perform other duties as assigned by management.

Requirements & Qualifications

• O.S.S.D. or equivalent.
• Three years of high-volume restaurant experience preferred.
• Smart Serve Certification required.
• Safe Food Handling Certificate preferred.
• Energetic, enthusiastic, and self-motivated.
• Willing to be closely supervised and accept ongoing training.
• Strong communication skills; additional languages are an asset.
• Ability to understand and convey information clearly.
• Service-oriented attitude.
• Physical ability to work in warm environments and lift up to 35 pounds.
• Flexible availability, including weekends and holidays during peak season.
• Wear non-slip footwear and PPE as required.

About Us

City Experiences aims to provide memorable land and water experiences. With over 25 brands and 30 million guests annually, we value communication, creativity, and teamwork. We are committed to an inclusive, harassment-free workplace and comply with all applicable employment laws.