Store Crew

Jollibee; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Jollibee in Canada is seeking Crew Members to work in food preparation and customer service at the front counter. Responsibilities include cooking, serving customers, operating the cash register, and keeping the store clean and organized.

Applicants should have at least two years of high school education, plus one year of crew experience. Mandatory food safety training and Food Handler Certification are required, with willingness to follow FIFO and safety protocols.

Qualifications

• Minimum of two years high school education.
• 1 year of crew member experience in a similar industry.
• Food Safety training as required by law.
• Food Handler Certification or equivalent.

Responsibilities

• Perform food production duties or serve customers at the cash register following standard operating procedures.
• Ensure operations excellence by adhering to the systems and standards of the store.
• Maintain a clean and organized workstation and ensures a clean guest area.
• Assist in the delivery and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly and temperature setting.
• Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use.
• Understand, follow and practice adherence to company policies, workplace safety standards, FIFO stock rotation, food safety practices, cleanliness and sanitation and good housekeeping practices.
• Report workplace problems and concerns to the supervisor on duty. Takes instructions and follows identified interim actions set by management.
• Assist in the proper receiving, handling, storage and preparation of food and packaging materials.
• Abide and follows all rules and regulations as set forth in the Employee Handbook
• Experienced/trainable crew members may train new-hire crew members (IFC documentation)
• Assist in store management duties such as wastage recording and inventory of stocks.

Skills

Food Safety

Food Production Knowledge

Customer Service

Equipment Operation

Safety in Workplace Knowledge

Effective Communication

Education

High school diploma or equivalent

1 year crew member experience in a similar industry

Food Safety training (ANSI approved)

Food Handler Certification or equivalent

Job description

JOB SUMMARY

Crew members work in assigned areas (or stations) either preparing food in the kitchen and/or serving customers at the front counter through the ordering process. Crew member job duties include but not limited to cooking food, preparing other menu items and ingredients, operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks.

ESSENTIAL FUNCTIONS

• Perform food production duties or serve customers at the cash register following standard operating procedures.
• Ensure operations excellence by adhering to the systems and standards of the store.
• Maintain a clean and organized workstation and ensures a clean guest area.
• Assist in the delivery and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly and temperature setting.
• Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use.
• Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation and good housekeeping practices.
• Report workplace problems and concerns (i.e. damaged or spoiled food items) to the supervisor on duty. Takes instructions and follows identified interim, preventive and contingent actions set by the store management team.
• Assist in the proper receiving, handling, storage and preparation of food and packaging materials.
• Abide and follows all rules and regulations as set forth in the Employee Handbook

NON-ESSENTIAL FUNCTIONS

• Experienced and/or task certified crew members may also train or support training of new-hire crew members i.e., IFC (task certification) documentation
• Assist the store management team in some restaurant operations related duties as necessary i.e., wastage recording, inventory of stocks, recording of temperature readings

JOB SPECIFICATIONS

• Education, Training, Experience
  • Minimum of two years high school education
  • 1 year of crew member experience in a similar industry
• Bona Fide Occupational Qualifications (Required Training, License and Certification)
  • Food Safety training from an ANSI approved food safety training provider(as required by Federal, State, County or City Laws and Food Code Regulations)
  • Food Handler Certification or equivalent
• Essential Competencies: Knowledge, Skills, Abilities
  • Technical Competencies

1. Food Safety Knowledge
2. Food Production Knowledge
3. Customer Service
4. Equipment Operation
5. Safety in Workplace Knowledge
6. Effective Communication

• Essential Traits

1. Effective Communication
2. Takes Initiative
3. Persistent
4. Wants Challenge
5. Analytical
6. Enlists Cooperation
7. Numerical

• Behavioral Attributes

1. Customer Focus
2. Excellence
3. Teamwork
4. Humility to Listen and Learn
5. Honesty and Integrity
6. Spirit of Family and Fun
7. Respect for Individual
8. Frugality

Physical and Environmental Elements

• Physical Effort/Requirements:While performing the duties of this job, the employee will:

1. Stand/walk for the majority of their scheduled work shift
2. Lift, reach, pull, push, grasp and use hands frequently
3. Bend and/or squat frequently
4. Climb, stoop and/or kneel rarely
5. Lift up to 50 pounds occasionally
6. Need to see well enough to read POS screens, equipment displays, labels, job aids and instruction materials.
7. Need to speak and hear well enough to receive instructions and communicate with co-workers and customers.
8. Required to work irregular hours, varying work shifts schedules

• Work Environment:While performing the duties of this job, the employee is regularly exposed to:

1. Production equipment
2. Hot and cold temperatures and a wet work area.
3. Wet and slippery floors.
4. Cleaning chemicals
5. Moderate noise level in work environment.
6. Tensions and pressures may arise in meeting deadlines and goals
   

This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and that the other duties as assigned, may be part of the job.

If the position requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education. Any degree issued by educational institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company’s purposes.

Reasonable accommodation for people with disabilities maybe requested by calling the hiring location.

This job description is designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities may differ from the job description, and that the other duties as assigned may be part of the job.

Reasonable accommodation for people with disabilities may be requested by calling [phone] at least five (5) working days in advance of the scheduled examination/assessment date(s).

This company is an Equal Opportunity Employer.