Senior WSG Coordinator

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a driven administrative professional to join their Enterprise Support Services team in Toronto. This role offers the opportunity to contribute to the organization's success by managing office space, overseeing reporting systems, and ensuring exceptional customer service. You'll collaborate with various teams to implement process improvements and support operational excellence. If you thrive in a dynamic environment and have a passion for building strong relationships, this role is perfect for you. Join a company that values diversity and offers a comprehensive rewards package to support your career growth and well-being.

Benefits

Comprehensive medical coverage

Dental coverage

Defined contribution pension plan

Paid personal days

Flexible work arrangements

Learning opportunities

Support from colleagues

Qualifications

• Strong organizational and time management skills essential for success.
• Proficiency in Microsoft Office tools required for daily tasks.

Responsibilities

• Manage office layouts and space utilization efficiently.
• Oversee reporting and data management for effective decision-making.
• Ensure excellent customer service and communication across teams.

Skills

Organizational Skills

Time Management

Customer Service

Problem Solving

Communication Skills

Process Improvement

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You’ll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

• Space Management: Work closely with the WSG leader to plan and implement office layouts and modifications. Oversee the utilization of space in Toronto office including temporary space usage.
• Reporting and Data Management: Oversee the EMS Reserve System and the implementation of any new booking systems. Review and analyze EMS Reserve reports and present valuable data to leadership.
• Vendor and Expense management: Oversee orders for equipment and parts necessary for facility operations while collaborating with the procurement team as required. Monitor expenses and identifying opportunities for cost savings.
• Customer Service and communication: Ensure excellent and effective customer service. Build trust and relationships across EY, with building management, as well as with our vendors. Communicate effectively, promptly and professionally to workplace services inquiries. Maintain effective communication with other WSG team members to keep all informed and updated.
• Promote process improvement & change management: Promote operational excellence by challenging current practices, encouraging and supporting innovative ideas and solutions to drive efficiencies, while at the same time implementing effective change management processes.
• Project/Committee Work: Participate on national committees and project teams as needed.
• Staff guidance, performance & development: Meet team members on regular basis to discuss feedback and celebrate accomplishments. Responsible for the team’s performance management process utilizing EY PM tool. Provide clarity of the facility’s administrative practices, processes & procedures, share knowledge and encourage team members to do so.
• Tracking & reporting: Approve time off, ensure coverage during absences, manage overtime, track & report both absences and overtime.
• WSG and backup: Act as a backup to the Toronto WSG Supervisor. Contribute to the WSG by handling other WSG functions as they arise.

Overtime required as needed.

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success.
• Strong organizational and time management skills. Proven ability to meet multiple and/or unexpected deadlines in a demanding environment.
• Excellent customer service skills. Ability to analyze and solve problems effectively.
• Ability to develop and implement process improvements for efficiency.
• Strong written and oral communication.

To qualify for the role, you must have

• Post-secondary education and/or relevant experience.
• Proficiency in Word, Excel, PowerPoint, Teams and Outlook, with proven ability to learn customized software/tools.

Ideally, you’ll also have

• Supervisory experience.
• Professional services firm experience.

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

• Support and coaching from some of the most engaging colleagues in the industry.
• Learning opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Recognized as one of Canada's top employers, EY continually strives to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today.

EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.

EY | Building a better working world