Senior Wireless Software Engineer - Remote, AI-Enhanced Debugging

Extreme Networks, Inc; Toronto; Remote; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Health benefits

WFH options

Paid time off

RRSP matching

Employee stock purchase program

Adoption assistance

Tuition reimbursement

Life and disability insurance

Job summary

Extreme Networks, Inc. in Toronto (Remote) seeks a Principal Wireless Software Engineer to lead the most complex customer escalations and drive end-to-end technical resolutions across embedded software, wireless connectivity, and networking.

You will mentor engineers, collaborate with cross-functional teams, and apply AI-assisted diagnostics to improve product quality and supportability while shaping engineering practices for global customers.

Qualifications

• 10+ years of software development experience and leadership in complex engineering environments.
• Experience with global customers and high-severity technical escalations.
• Ability to lead cross-functional technical teams in fast-paced, customer-critical environments.

Responsibilities

• Lead technical triage, prioritization and escalation of customer-reported issues from GTAC.
• Own end-to-end technical resolution of critical customer issues, coordinating across Development, QA, Product Management, and Support.
• Provide hands-on guidance during high-severity investigations and mentor engineers.

Skills

C/C++

Java

Python

Embedded systems

SoC/firmware

Embedded Linux/RTOS

Git

Education

Bachelor's degree

Master's degree

Job description

Extreme Networks, Inc. in Toronto (Remote) seeks a Principal Wireless Software Engineer to lead the most complex customer escalations and drive end-to-end technical resolutions across embedded software, wireless connectivity, and networking.

You will mentor engineers, collaborate with cross-functional teams, and apply AI-assisted diagnostics to improve product quality and supportability while shaping engineering practices for global customers.