Senior Vendor Manager (Fixed Term Cover)

Oyster; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

Oyster is seeking a Senior Vendor Manager to oversee EOR partnerships for a fully remote position. This role requires a strategic thinker with extensive experience in vendor management, ensuring compliance with service level agreements while fostering strong relationships. The successful candidate will join a diverse team dedicated to creating equal employment opportunities globally.

Benefits

40 days paid time off annually

Mental health support services

Flexible parental leave policy

Work-from-home stipend

Qualifications

• Minimum 3 years managing third-party vendors.
• Fluent in English with strong interpersonal skills.
• Understanding of EOR hiring model and compliance.

Responsibilities

• Manage EOR vendor relationships and contract compliance.
• Monitor vendor performance and address complex issues.
• Collaborate with internal teams on vendor-related challenges.

Skills

Negotiation

Communication

Analytical thinking

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

Established a diverse leadership team and an employee base that’s 60% female

Achieved one of the highest employee engagement scores in its class

Raised $286 million to date, with a current valuation of $1.2 billion!

B Corp status achieved in 2023

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

The Role

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.To create the best experience for our new hire, this role requires you to be based within -3 / -6 UTC.

This senior role is pivotal in managing our critical relationships with Employer of Record (EOR) partners, who are essential to our global employment platform. You'll be stepping into a key position within a team dedicated to ensuring operational excellence and the seamless delivery of services through our valued vendors.

This is a fixed-term employment contract for 7- 8 months, providing extended leave cover.

Key Responsibilities

• Oversee and manage the portfolio of existing EOR vendors, ensuring adherence to contractual obligations, SLAs, and Oyster’s quality standards.

• Serve as the ultimate point of escalation for EOR vendors, fostering strong, collaborative relationships and intervening to resolve complex issues and disputes.

• Monitor, evaluate, and report on vendor performance, utilizing data-driven insights to identify areas for improvement and ensure optimal service delivery.

• Collaborate closely with internal cross-functional teams (e.g., Customer Experience, Legal, Sales, Finance) to ensure alignment with the business needs and to address any vendor-related challenges impacting internal or external stakeholders.

• Drive periodic vendor review meetings, providing feedback, and ensuring action plans are implemented effectively.

• Support the seamless transition and handover of responsibilities at the beginning and end of the coverage period.

Core Requirements

• A minimum of 3 years proven experience managing a portfolio of third-party vendors or service providers, with demonstrated ability to monitor and enforce contractual compliance, service level agreements (SLAs), and quality standards.

• Demonstrated ability to build and maintain strong professional relationships with external partners and internal stakeholders at all levels.

• Excellent negotiation, communication (written and verbal), and interpersonal skills, with the ability to articulate complex issues clearly and persuasively.

• Strong analytical and problem-solving skills, with experience in performance monitoring, SLA management, and data-driven decision-making.

• A general understanding of our indirect (EOR) hiring model, international employment, and compliance considerations.

• Strategic thinker with the capacity to contribute to the continuous improvement of vendor management practices.

You'll also need

• A reliable home internet connection (or be able to get one)

• Fluent English language skills

???? How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.

• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).

• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.

• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits cataloguehere for inspiration.

• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).

• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [e-mail] with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domainwhere someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobswe encourage you to submit a report through ourCompliance and Ethics Helpline.