Senior VDI Administrator

Citco GSGS; Halifax; On-site; USD 95,000 - 125,000; Full time

Job summary

An established industry player is seeking a skilled professional to join their Virtual Desktop Infrastructure team. In this role, you will leverage your extensive experience with VMware Horizon VDI solutions to build and maintain critical Windows 10 VDI images. You'll also support Azure Virtual Desktop solutions and ensure optimal performance of the VDI infrastructure. This dynamic environment offers the chance to work collaboratively with dedicated professionals while addressing complex challenges. The company values innovation and diversity, providing a range of benefits and flexible working arrangements to support your career and personal needs.

Qualifications

• 5+ years of experience in VMware Horizon VDI solutions.
• Experience deploying, managing, and troubleshooting VDI environments.

Responsibilities

• Build and maintain Windows 10 VDI images.
• Support Azure Virtual Desktop solutions and provide L3 support.
• Monitor VDI infrastructure and resolve system errors.

Skills

VMware Horizon VDI solutions

Microsoft Azure public cloud

Excellent communication skills

Problem-solving

PowerShell scripting

Tools

Azure Virtual Desktop

Microsoft Windows 10 multi-session

Microsoft FSLogix

ThinPrint

Basic Linux knowledge

Job description

About Citco:

Armed with superior services, smart people, and strong technology, we tackle our customers’ complicated challenges by developing sophisticated solutions driven directly by their demands. The result? Innovation that generates tangible value and makes a real difference for our clients and their companies.

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Virtual Desktop Infrastructure team in the Infrastructure Support group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Qualifications

About You:

• You have 5+ years of experience in VMware Horizon VDI solutions
• Experience deploying, managing, monitoring, and troubleshooting VDI environments
• Experience in VMware Horizon Cloud
• Good knowledge of Microsoft Azure public cloud
• Excellent communication skills; ability to collaborate with customers to find optimal solutions
• Experience in any of the following, or similar, is a plus:
• Azure Virtual Desktop
• Microsoft Windows 10 multi-session
• Microsoft FSLogix
• PowerShell scripting
• ThinPrint
• Basic Linux knowledge
• You are self-motivated, innovative, and analytical with strong attention to detail and the ability to think laterally for problem solving
• You are able to meet deadlines and adapt to changing priorities. Must be able to work in high-pressure environments, sometimes independently and sometimes as part of a project team

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

The salary range for this role is USD 95,000-125,000.

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Responsibilities

Your Role:

• You will build and maintain Windows 10 VDI images
• Maintain VMware Horizon solutions on cloud and on-premises
• Support Azure Virtual Desktop solutions
• Package applications into AppStacks
• Provide L3 support for Windows 10 non-persistent/floating VDI and Multi-session desktops
• Monitor VDI infrastructure via VMware and in-house tools
• Monitor Service Desk queues and comply with quality guidelines when managing incidents
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support. Promptly respond to calls, voicemails, and emails
• Participate in weekend on-call schedule
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages