Senior UX/UI Designer

Thales Canada; Quebec; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company paid extended health

Retirement savings plans

Paid holidays

Well-being program

Job summary

Thales Canada seeks a Senior UX/UI Designer to lead AI-enabled product design within multidisciplinary teams in Quebec City. The role combines user research, wireframes, prototypes and workshops to create human-centered experiences that balance user needs with business goals.

You will define visions for complex systems, ensure quality and feasibility, and apply ethical AI design principles across projects. This role requires French and English proficiency and a hybrid work model.

Qualifications

• Bachelor's degree in UX/UI design or related field.
• 10+ years of experience in UX/UI design or ergonomics.
• Fluent in French and English, written and spoken.

Responsibilities

• Clarify complex problems by translating technical and business issues into clear requirements.
• Plan the UX/UI approach with design deliverables and strategies.
• Conduct user research activities to identify needs, pain points and opportunities.
• Define user-centered product visions aligning business objectives and tech constraints.
• Design experiences and interfaces (wireframes, prototypes, mock-ups) ensuring quality and feasibility.
• Design and facilitate workshops (co-creation, vision workshops) for project teams.
• Collaborate with stakeholders to ensure clear communication and alignment with user and client needs.
• Contribute to product prioritization highlighting user value.
• Integrate into Agile practices (sprints, grooming, planning, stand-ups, reviews).

Skills

UX/UI design

Facilitation

Complex systems

Bilingual FR/EN

Education

Bachelor's degree in UX/UI design

Job description

THE DESIGN AT THALES

Thales places design at the heart of its strategy, making it a key lever for creating quality products and experiences. In a context of AI growth, the designer's role is essential to designing relevant, responsible and human-centered solutions.

Senior UX/UI Designer

Quebec City, QC (Hybrid) Full-time

Job Summary

The senior UX/UI designer works within multidisciplinary teams (engineering, science, product and project management, etc.) and contributes to the design of solutions integrating artificial intelligence in complex and sometimes critical environments, both on exploratory innovation projects and on large-scale projects aimed at integrating new functionalities into new or existing Thales products.

This person plays a key role in simplifying complexity by relying on structured approaches (e.g., user research, modeling, experience mapping) to guide decisions towards high-value solutions.

Responsible for the entire UX/UI process, the person designs products aligned with user needs and business objectives, while applying best practices related to AI design. He/she designs human-AI interactions adapted to the context of use, which are both clear, effective and aligned with ethical principles as well as Thales standards.

Essential Functions

• Clarify complex problems, by translating technical, organizational, scientific and business issues into clear and valuable requirements
• Plan the UX/UI approach by defining design approaches, deliverables and strategies in collaboration with the project team
• Conduct user research activities (interviews, observations, tests, data analysis, etc.) to identify requirements based on real needs, pain points and opportunities
• Define user-centered product visions, aligning business objectives, technological constraints and user expectations
• Design experiences and interfaces (wireframes, prototypes, mock-ups) ensuring consistency, quality and feasibility, and supporting development teams
• Design and facilitate workshops according to the needs of projects and the organization (e.g. co-creation, vision workshops, etc.)
• Support project teams in developing an understanding of design that allows them to design solutions together aligned with the needs of users and customers.
• Collaborate closely with stakeholders, promoting clear, structured and influential communication, both internally and with clients
• Contribute to the definition of product priorities, highlighting user value to guide decisions and development
• Integrate into Agile practices, actively participating in different meetings (grooming, sprint planning, daily stand-up, review, retrospective)

Minimum Requirements

EDUCATION

• Bachelor's degree (or higher) in UX/UI design, interaction design, ergonomics/human factors or a related field.

EXPERIENCE AND SKILLS

• Minimum of 10 years of experience in UX/UI design, interaction design or ergonomics;
• Excellent mastery of UX/UI methods and facilitation;
• Experience with complex systems and projects (e.g. critical systems for business experts);
• Excellent command of spoken and written French and English.

SOFT SKILLS

• Demonstrate initiative and autonomy, particularly in exploring new subjects and understanding complex systems.
• Excellent collaboration and teamwork skills;
• Great capacity for empathy, benevolence and open-mindedness;
• Ability to exercise collaborative, confident and flexible leadership, promoting listening, openness and team mobilization;
• Ability to value the expertise of other disciplines while asserting oneself and taking one's place within the team;
• Excellent analytical, critical thinking and problem-solving skills;
• Great intellectual curiosity and a constant interest in continuous learning and diversity of subjects;
• Ability to manage several projects simultaneously while respecting priorities and deadlines;
• A keen sense of quality and a strong concern for good design practices;
• Ability to communicate ideas clearly, structured and convincingly to different audiences;
• Great adaptability and comfort in innovation environments;
• Ability to adapt approach and level of effort based on project size and needs.

Desirable Qualification

• Experience in designing products or experiences integrating artificial intelligence;
• Experience in using artificial intelligence in the UX/UI design process (e.g. research analysis, interface design, etc.)
• Experience in design on military, aeronautical and/or aerospace projects;
• Experience in CX (Customer Experience) and service design.

Special Requirements of the position

Travel: Ability to travel within Canada and internationally.

This position requires a good knowledge of English for writing technical documents, to interact, support and/or provide services to international clients, employees and/or partners as well as foreign governmental authorities who do not speak French.

Benefits

Thales offers an extensive benefits program to all full-time employees working 24 or more hours per week and their eligible dependents, including:

• Company paid extended health, dental, health spending account, life insurance, accidental death and dismemberment, short-term disability insurance, travel insurance, employee assistance program and well-being program.
• Retirement savings plans (RRSP, DCPP, TFSA) with company contribution and matching to a DCPP, with no vesting period.
• Company paid holidays, vacation days and paid sick leave.
• Discounts on home and auto insurance.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software, or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) or the US Export Administration Regulations (EAR). All candidates must be eligible or able to obtain authorization for such access, including eligibility to the Canadian Controlled Goods Program and be able to obtain a Canadian NATO Secret security clearance.