Senior UX Researcher Toronto, Canada

Heart Talent; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A digital solutions leader seeks a Senior UX Researcher to guide research across multiple projects. In this role, you'll collaborate with design teams, lead user research efforts, and advocate for best practices in UX research to enhance user experiences for diverse client projects.

Qualifications

• 3+ years of practical experience conducting user research.
• Experience with qualitative and quantitative research methods.
• Strong communication and collaboration skills.

Responsibilities

• Lead and conduct user research to inform UX strategy.
• Synthesize findings into actionable recommendations.
• Communicate insights effectively through reports and presentations.

Skills

User research

Human-centered design principles

Qualitative research methods

Quantitative research methods

Communication

Collaboration

Time management

Job description

Haptiq is a leader in delivering digital solutions and consulting services that drive value and transform businesses. We specialize in leveraging technology to improve efficiencies and offer comprehensive solutions tailored to meet the unique needs of our clients across various industries. As well as bringing next-generation technology to private capital markets through the Olympus suite of cloud-based solutions designed to empower private equity, and credit funds as well as the firms in which they invest.

The Opportunity

We’re looking for a Senior UX Researcher to join our design team and take the lead on research across multiple projects. You’ll own the UX research function and help shape how we approach design by uncovering insights that drive clear, thoughtful, and effective experiences for our clients’ users.

As the dedicated researcher on the team, you’ll partner closely with UX / UI designers and stakeholders to guide strategy, inform design decisions, and establish scalable research practices that bring user understanding to the forefront of every project.

Responsibilities and Duties

• Lead and conduct user research to inform UX strategy and design decisions across various client projects.
• Collaborate with UX / UI designers and stakeholders to identify research needs, define goals, and plan research activities.
• Synthesize findings into clear, actionable recommendations that elevate user experiences and support client goals.
• Communicate insights effectively through reports, presentations, and collaborative sessions.
• Define, evolve, and advocate for UX research best practices within the team.
• Balance multiple projects and priorities in fast-paced and sometimes ambiguous environments.

Requirements

• 3+ years of practical experience conducting user research across the product lifecycle — from early discovery through to validation.
• Strong understanding of human-centered design principles and how research supports effective UX.
• Experience applying a range of qualitative and quantitative research methods to real-world design challenges.
• Confidently presenting research insights to designers, stakeholders, and clients.
• Comfortable working independently, owning research from planning through to delivery.
• Strong communication, collaboration, and time management skills.

Why Join Us?

We value creative problem solvers who learn fast, work well in an open and diverse environment and enjoy pushing the bar for success ever higher. We do work hard but we also choose to have fun while doing it.

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