Senior UX Designer, Contract

Critical Mass; Calgary; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Critical Mass is seeking a Senior User Experience Designer to shape the user experience for digital products. In this contract role, you will design elegant systems, lead projects, and collaborate with diverse teams. This position demands strong UX expertise, effective communication, and a detail-oriented mindset to meet client expectations.

Qualifications

• 3-5 years of related industry experience in UX or product design.
• Portfolio demonstrating creative thinking and problem-solving skills.
• Familiarity with WCAG 2.0 A/AA standards.

Responsibilities

• Design holistic systems and interfaces, ensuring quality and deadlines.
• Collaborate with engineering teams on design systems and specifications.
• Lead project discussions and deliver best design solutions.

Skills

Effective communication

Creative thinking

Detail-oriented

User-centered design techniques

Flexibility

Education

Bachelor's degree in psychology, computer science, HCI, or commerce

Tools

Sketch

InVision

Adobe Creative Suite

Job description

As a Senior User Experience Designer, you determine the user experience of our clients’ digital products. You have acute self-awareness and deep empathy for both the customer and our clients' goals. Organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and function specifications is your day-to-day.

You’ll own areas of work from design through to completion—including shaping major features and the design and development process—to ensure that work is reviewed for quality assurance and milestones are met successfully and on time.

Please note this is a contract role.

You Will:

• Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent and client and user feedback.
• Draw insights from data provided by web analytics and research studies, and turn those insights into tangible design solutions.
• Provide guidance to members of the design team, constantly pushing the quality of our work.
• Collaborate with internal and external engineering teams on all the details that make an experience delightful through the creation and maintenance of design systems or design languages, documentation, and interaction specifications.
• Manage time effectively and execute according to commitments.
• Apply a critical lens to your own work and the work of others.
• Demonstrate team orientation, build rapport with creative teammates, and producers.
• Clearly articulate complex ideas to both the internal team and client.
• Lead mid-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to help the teams deliver the best possible solutions.
• Continuously seek to be well-informed regarding new software and design concepts.
• Understand the process of business development and provide support by conducting relevant research, identifying key insights, and producing pitch materials with guidance from leadership.
• Contribute to team culture by demonstrating a positive attitude, team-oriented approach, leadership qualities, and openness to learning and feedback.

You Have:

• Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business.
• 3-5 years of related industry experience in UX, product design, new media, information technology, communications, or library/information science.
• Effective communication skills, both orally and in a variety of written and diagrammatic forms.
• Proven interpersonal skills, client relation skills, and ability to work in a team environment.
• Proven track record of creative thinking and solving challenges with intuitive and engaging design solutions.
• A thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
• Flexibility and adaptability to fast-paced and changing environments.
• A deep appreciation and understanding of user experience, including research, user-centered design techniques, information architecture, usability testing—and applying it to create compelling digital experiences for large scale platforms.
• High proficiency in the use of tools such as Sketch, Omnigraffle, InVision, Principle, and Axure as well as Keynote, Powerpoint, and Adobe Creative Suite.
• Portfolio of work demonstrating creative thinking, problem solving, process, and quality spanning various digital platforms.
• Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems.
• Familiarity/experience working with WCAG 2.0 A/AA standards.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. To do so, we expect our team to 3 days per week in our office.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.comandus.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

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As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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