Senior UX Designer

GlobalRelay; Vancouver; On-site; CAD 90,000 - 110,000; Full time

Job summary

GlobalRelay seeks a UX Designer with over 6 years of experience to enhance user experiences in their enterprise applications. The role entails understanding user needs, designing effective solutions, and collaborating closely with stakeholders. A competitive salary and various perks are provided, fostering an inclusive and dynamic work environment.

Benefits

Extended health benefits

Subsidized meal program

Corporate bonuses

Paid sick days

Qualifications

• 6+ years’ experience doing user experience design for web, desktop, or mobile applications.
• A portfolio showing your UX process and successful products.
• Excellent verbal and written communication skills.

Responsibilities

• Advocate for customers by understanding their challenges.
• Concept, prototype, validate, and present design solutions.
• Communicate design solutions to developers.

Skills

User Experience Design

Research Techniques

Communication Skills

Organizational Skills

Web Technologies

Empathy

Job description

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers.

We are looking fora UXDesigner who champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with UI designers and developers to design the final product.

Your responsibilities:

• Advocate for our customers by gaining a deep understanding of their work and the challenges they face
• Be a key partner to stakeholders and product management in helping to come up with approaches that work — you’re not here to just “gather” requirements
• Proactively apply research techniques that are appropriate to the problem being addressed
• Concept, prototype, validate, fine-tune and present design solutions
• Communicate those solutions to our developers in an agile software development environment
• Create sketches, flows, wireframes and other design artifacts
• Help identify and leverage metrics to drive product management and measure success
• Guide and coach other designers and non-designers to uplift their design thinking capabilities
• Join a diverse team using modern tools

About you:

• 6+ years’ experience doing user experience design for web, desktop or mobile applications
• A portfolio showing your UX process and how it resulted in products that people love
• Experience with a range of tools and the willingness to adopt to new tools as needed
• Excellent verbal and written communication skills
• Ability to multi-task and keep organized in a dynamic environment
• Very good understanding of web technologies
• Empathy, intellectual curiosity and openness to learn about compliance in finance
• Experience in an Enterprise business environment is definitely an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:

$90,000 - $110,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .

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Thanks for your interest in joining Global Relay's UX team! Below are a few short questions that will help us understand your approach and experience. Sound good?

Yes, I'm willing to answer a few more questions.

We're looking for Senior UX Designers who can confidently own and drive the UX of their product areas — from problem definition to final delivery — while collaborating closely with research, product, and engineering.

Our product is a B2B compliant communications app across mobile, desktop, and web — so experience with native mobile (iOS/Android), systems thinking, and an understanding of complex environments is especially valuable.

We care deeply about thoughtful design, clear communication, and team culture — and we're looking for people who do too.

We recommend keeping your answers concise but specific — real examples work best.

Can you please provide an example of a product or feature you’ve designed for native mobile (iOS or Android)? *

Briefly describe the problem, your role, and how you worked through constraints like platform conventions or technical limitations.

Please describe a time you improved or designed a system (e.g., navigation, chat, search, or notifications) within a product. How did you ensure it was scalable, usable, and aligned with the rest of the experience? *

This role requires owning the UX work in your projects. Can you please share an example where you led a UX process from problem framing to handoff? How did you involve others (e.g. PMs, researchers, engineers)? *

How do you validate whether your designs are solving the right problem? Please describe a method or tool you've used recently. *

[optional] Have you worked in a regulated, compliance-heavy, or enterprise environment (e.g., fintech, healthcare, legal)? What challenges did it introduce, and how did you work within them?

What’s something you’ve designed that had a measurable impact on product goals or business outcomes? How was success measured? *

Our team values thoughtful collaboration and sharing knowledge across time zones. What’s something you’ve done to contribute to team culture or help others grow? *

A few basic housekeeping questions:

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If offered a position with us, approximately when would you be available to start? *

Our company offers both hybrid and in-office work arrangements. Which statement most accurately reflects your preferred/required working environment? * Select...

Note: there is an expected minimum of 2-3 days p/week of working in office (potentially more, depending on the role). This isnot a fully remote work opportunity.

GDPR Notice * Select...

Upon submission of your application, the personal data contained in your application will be collected by Global Relay Communications Inc. (“Global Relay” or “Controller”), whose headquarters are located at 220 Cambie Street, 2 nd Floor, Vancouver, BC, Canada, V6B 2M9. Global Relay can be contacted at [phone]. Global Relay’s data protection officer is Laurence Lafond, who can be contacted at [e-mail] .
Your personal data will be processed for the purposes of managing Global Relay’s recruitment related activities. This includes organizing and conducting interviews, assessing your suitability for the role, organizing and conducting tests (as applicable) and evaluating the results of such tests, and other processing activities that Global Relay deems necessary in the recruitment and hiring process. This processing is permitted under Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and Article 6(1)(f) of UK General Data Protection Regulation for the purpose of Global Relay’s legitimate interests, which include growing the business and recruiting and hiring personnel best suited for roles at Global Relay. Further information on our legitimate interests may be available upon request. If you are applying for a role in the UK and Global Relay processes personal data relating to criminal offences or convictions under Article 10 of GDPR and UK GDPR, Global Relay will do so on the condition of “consent” as permitted under Section 29 of Schedule 1 of the Data Protection Act, 2018 (c.12). Global Relay may utilize automated decision and profiling tools, such as Predictive Index, to assist in determining whether a candidate is suitable for a particular role. Failure by an applicant to provide personal data required by Global Relay for the recruitment and hiring process may result in the applicant being removed from consideration for the role.
Global Relay is headquartered in Canada. Accordingly, upon submission, your personal data will be transferred to Canada, which is considered by the European Commission to provide adequate protection for the collection of personal data from EU data subjects. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and may be shared with other third party service providers to the extent necessary for the assessment of candidates, to conduct tests for applicants or perform other due diligence necessary in the recruitment process (including, for example, credit checks or criminal offence checks). Where personal data is transferred to counties that are not considered to provide adequate protection by the European Commission (e.g. the United States), the transfer of your personal data to third parties in those countries will be transferred under additional safeguards permitted under GDPR, such as Standard Contractual Clauses.
If you are rejected from a role your personal data will be retained by Global Relay, by default, for 365 days from the completion of your submission for a particular role. Under the GDPR, you have the right to data portability, to request access to your personal data, to request that your personal data be rectified or erased, to request that processing of your personal data be restricted, and the right to object to processing. You also have the right lodge a complaint with an EU supervisory authority. To the extent that you have questions or concerns about your personal data, please reach out to [e-mail] .