Senior User Experience Researcher - one year contract

Haven Interactive Studios; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

Haven Interactive Studios seeks a Senior User Experience Researcher to join their team under a one-year contract. The role requires extensive experience in user research, collaboration with internal teams, and proficiency in various research tools. As part of a growing studio, you will contribute to impactful research that drives player-first decisions and enhances game development. Candidates must be bilingual, passionate about gaming, and ready to handle multiple priorities in a dynamic environment.

Qualifications

• 5+ years of experience in game user research or related field.
• Candidates must be bilingual and available for onsite work.
• Experience in executing studies and playtesting is crucial.

Responsibilities

• Plan, design, and execute user research studies.
• Analyze findings and communicate insights to design teams.
• Collaborate with Sony's research team and operationalize a new research lab.

Skills

Research tools proficiency

Strong communication skills

Collaborative mindset

Ability to handle multiple priorities

Education

Degree in Human-Computer Interaction, Interaction Design, or related field

Tools

Statistical analysis software

Survey platforms

Job description

Senior User Experience Researcher - one year contract

In May 2021, we embarked on a journey to start Haven Studios with a small team and big ambitions. Our goal was to build a studio where we could make the kind of games we’ve always wanted to create – and games we’ve longed to play.

We’ve made amazing progress in a short time thanks to our talented, passionate team and their exceptional contributions. We established a culture at Haven grounded in kindness, adaptability and courage that unlocks creativity. Our first new IP for PlayStation is on track to deliver a AAA multiplayer experience with a vision to build a systemic and evolving world focused on freedom, thrill, and playfulness that will keep players entertained and engaged for years.

Haven joined the PlayStation Studios family in 2022, and we are on track to build an exclusive new IP for Playstation and grow the first Sony game development team in Canada.

Position – User Experience Researcher - One year Contract

Reporting

The User Experience Researcher will report to the Insights Director.

Responsibilities and Duties

Plan, design, and execute studies that support the development of our game.

Carry out research activities including moderating tests, observing users, crafting surveys, analysing findings, and writing clear impactful reports.

Communicate findings with designers, producers, and other key stakeholders to ensure impactful research drives player-first decisions.

Leverage and operationalize our brand new research lab to run high-quality, in-house studies that provide real-time insights.

Take a mixed methods approach that cleverly incorporates player knowledge from a variety of sources and research tools to get an accurate understanding of the player experience.

Collaborate closely with Sony’s central user research team to align methodologies, share insights, and scale the impact of player feedback.

Minimum Qualifications

5+ years of experience in game user research, playtesting, or a related field, with a focus on executing studies.

Proficiency with research tools like screeners, survey platforms, telemetry systems, and statistical analysis software.

Strong communication skills to translate complex findings for diverse audiences.

Collaborative mindset for working across teams and with central research groups.

Ability to handle multiple priorities in a fast-paced live service environment.

Due to the nature of playtest lab work, candidates must be bilingual, and available for onsite work.

Preferred Qualifications

Degree in Human-Computer Interaction (HCI), Interaction Design, Cognitive Psychology, or a related field, with practical experience conducting user research.

An understanding of live service products and the role of user research to support continued development.

Passion for video games and a strong understanding of gaming culture and player expectations.

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