Senior User Experience Researcher

CGI Njoyn; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Retirement Planning Program

Generous vacation days

Work-life balance

Learning and Professional Development

Flexible benefits program

Job summary

CIHI is seeking a Senior UX Analyst/Senior User Experience Researcher to plan and conduct user research and testing, delivering data-driven insights to enhance digital products and services. You will plan qualitative and quantitative studies, analyze results, and communicate actionable findings to inform design and product decisions.

You will contribute to UX research standards across CIHI, collaborating with agile teams to manage multiple projects while advocating for user-centered approaches

Qualifications

• 3–5 years experience planning, conducting, analyzing, and presenting UX research.
• Experience with statistical data analysis and qualitative research tools.
• Strong knowledge of UX research methods, standards, and best practices.

Responsibilities

• Plan and execute UX discovery phases including user research, workshop design and facilitation, solution evaluation, and heuristic assessments.
• Develop detailed research plans by defining objectives and selecting methods such as interviews, surveys, usability testing, card sorting, tree testing, heuristic evaluations, and benchmarking studies.
• Conduct a variety of UX research activities including moderated and unmoderated remote evaluations using tools like Teams, Loop11, Optimal Workshop, and Questback.
• Analyze and synthesize qualitative and quantitative research data and results using tools such as MS Excel, SPSS, R Studio, and NVIVO; produce clear, concise research reports and presentations.
• Create and maintain product personas aligned with CIHI’s Persona Framework and maintain centralized user data and survey question banks.
• Support the development and implementation of UX research and testing strategies, standards, guidelines, and templates.
• Participate in the evolution of CIHI’s digital measurement initiatives, including UX scorecards.
• Advocate for user research within projects and promote research findings organization-wide.
• Collaborate effectively within cross-functional agile teams and manage multiple projects simultaneously.

Skills

UX research methods

Usability testing

Quantitative analysis

Qualitative analysis

Workshop facilitation

Cross-functional collaboration

Agile teams

Google Analytics

Hotjar

Education

Undergraduate degree in HCI or related field

Tools

MS Excel

SPSS

R Studio

NVivo

Teams

Optimal Workshop

Loop11

Questback

Job description

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Senior UX Analyst/Senior User Experience Researcher plans and conducts CIHI’s user research and testing, delivering timely, data-driven insights to enhance the user experience of digital products and services. This role plans and executes both qualitative and quantitative UX research activities, analyzes data, and communicates actionable findings to inform design and product decisions. The Senior Analyst also contributes to the development and maturation of UX research standards, frameworks, and strategies across the organization.

What you'll do

• Plan and execute UX discovery phases including user research, workshop design and facilitation, solution evaluation, and heuristic assessments.
• Develop detailed research plans by defining objectives and selecting appropriate methods such as interviews, surveys, usability testing, card sorting, tree testing, heuristic evaluations, and benchmarking studies.
• Conduct a variety of UX research activities including moderated and unmoderated remote evaluations using tools like Teams, Loop11, Optimal Workshop, and Questback.
• Analyze and synthesize qualitative and quantitative research data and results using tools such as MS Excel, SPSS, R Studio, and NVIVO; produce clear, concise research reports and presentations.
• Create and maintain product personas aligned with CIHI’s Persona Framework and maintain centralized user data and survey question banks.
• Support the development and implementation of UX research and testing strategies, standards, guidelines, and templates.
• Participate in the evolution of CIHI’s digital measurement initiatives, including UX scorecards.
• Advocate for user research within projects and promote research findings organization-wide.
• Collaborate effectively within cross-functional agile teams and manage multiple projects simultaneously.

What you'll bring to the table

• Undergraduate degree in Human-Computer Interaction, Human Factors, Cognitive/Experimental Psychology, Interaction Design, Computer Science, Data Science or related field, or equivalent combination of education and related experience.
• 3-5 years experience planning, conducting, analyzing, and presenting UX research, including usability testing and evaluation of digital solutions.
• Experience with statistical data analysis and qualitative research tools.
• Strong knowledge of UX research methods, standards, and best practices.
• Skilled in evaluating early-stage design prototypes and advanced testing techniques.
• Excellent organizational, project management, communication, presentation, and workshop facilitation skills.
• Ability to work independently and collaboratively in a fast-paced, agile environment.
• Experience with Google Analytics and Hotjar is an asset.

Additional Requirements

• Primary locations: Toronto or Ottawa.
• Must comply with all CIHI workplace policies, including privacy and confidentiality.
• Fluency in English is required, bilingualism in both official languages is an asset.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice

In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.