Senior User Experience Designer

Taleo Project Services Inc; Calgary; On-site; CAD 85,000 - 115,000; Full time

Job summary

Taleo Project Services Inc is looking for a Senior User Experience Designer in Calgary, Alberta, to lead the design efforts in a major ERP modernization initiative. You'll focus on creating intuitive and user-centered experiences supporting the transition from SAP ECC to SAP S/4HANA, optimizing workflows for both office staff and field technicians.

The role requires extensive UX design experience, collaboration with various teams, and strong abilities in user research, prototyping, and usability testing.

Qualifications

• Bachelor's degree in User Experience Design, Human-Computer Interaction, or a related field.
• 5+ years of UX design experience, ideally in enterprise software.
• Strong understanding of user-centered design methodologies and accessibility standards.

Responsibilities

• Lead user research activities including interviews, workshops, and surveys.
• Design user experiences across SAP S/4HANA and mobile applications.
• Create user journeys, prototypes, and high-fidelity designs.

Skills

User-Centered Design

Design Thinking

Usability Testing

Stakeholder Management

UX Design Tools (Figma, Adobe XD)

Education

Bachelor's degree in User Experience Design or related field

Tools

Figma

Adobe XD

Job description

A Taleo client is seeking an experienced Senior User Experience Designer to support a major enterprise ERP modernization and field service transformation initiative. This role will play a key part in the transition from SAP ECC to SAP S/4HANA, alongside the implementation of SAP Business Technology Platform (BTP), SAP Work Zone, and mobile field service applications.

The successful candidate will lead the design of intuitive, efficient, and user-centred experiences for both office-based employees and field technicians. Working within SAP standards and best practices, they will focus on optimizing workflows, reducing user effort, minimizing customization, and driving user adoption across enterprise applications.

Key Responsibilities

• Lead user research activities including interviews, workshops, surveys, and field observations to understand business processes, pain points, and user needs.
• Design and optimize end-to-end user experiences across SAP S/4HANA, SAP Work Zone, and mobile field service applications.
• Create user journeys, information architecture, wireframes, prototypes, and high-fidelity designs aligned with SAP Fiori standards.
• Conduct usability testing and incorporate feedback into iterative design improvements.
• Produce UX documentation, design specifications, and development-ready artifacts.
• Collaborate closely with product owners, business analysts, architects, developers, QA teams, and business stakeholders.
• Support change management and user adoption initiatives through onboarding materials and user-focused design improvements.
• Monitor post-go-live feedback and identify opportunities for continuous enhancement.

Required Qualifications

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Design, or a related field.
• 5+ years of UX design experience, preferably within enterprise software environments.
• Experience supporting large-scale digital transformation or ERP implementation projects.
• Strong understanding of user-centred design methodologies, design thinking, usability testing, and accessibility standards.
• Proficiency with UX design and prototyping tools such as Figma, Adobe XD, or similar.
• Excellent communication and stakeholder management skills.