Senior Travel Advisor

F1114 Franklin Templeton Companies, LLC; Ontario; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Ein dynamisches und vielfältiges Unternehmen sucht einen Senior Travel Advisor, der für die Buchung und Verwaltung von Geschäftsreisen verantwortlich ist. In dieser Rolle unterstützen Sie die Mitarbeiter bei der Nutzung des Online-Buchungssystems und stellen sicher, dass alle Reiseanforderungen erfüllt werden. Diese Position erfordert umfangreiche Kenntnisse der Reisebranche und die Fähigkeit, komplexe internationale Reisen zu organisieren. Das Unternehmen bietet eine flexible und inklusive Arbeitsumgebung, in der Sie Ihre Fähigkeiten zur Problemlösung und Kundenbetreuung einsetzen können, um bessere Ergebnisse für die Kunden zu erzielen. Wenn Sie eine Leidenschaft für Reisen haben und gerne in einem selbstgesteuerten Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 5 Jahre Erfahrung in der Unternehmensreisebranche.
• Umfassende Kenntnisse des Sabre GDS und des Concur-Systems.

Responsibilities

• Buchung von Geschäftsreisen für Mitarbeiter und Kunden.
• Bereitstellung von Unterstützung bei der Nutzung des Buchungstools Concur.
• Überprüfung der Reisedokumente und Einhaltung der Reiserichtlinien.

Skills

Kundenservice

Organisation

Kritisches Denken

Analytische Fähigkeiten

Interpersonelle Beziehungen

Reiseplanung

Problemlösung

Kommunikationsfähigkeiten

Selbstständiges Arbeiten

Tools

Sabre GDS

Concur

Job description

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Global Travel Services group responsible for?

Franklin Templeton Global Travel Services is responsible for managing and facilitating business-related travel arrangements for employees within the company. We focus on policy compliance, travel technology, risk management, reporting and analysis, vendor management, communication, and support. By efficiently managing these aspects, we help ensure that business travel is organized, cost-effective, and aligns with our company's overall objectives.

What is the Senior Travel Advisor responsible for?

The Senior Travel Advisor is responsible for accurately and efficiently handling incoming requests via multiple channels (phone, email, chat, etc.) and providing consultation on all travel details and destination requirements. This position performs at an expert / senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. This position is a non-exempt hourly position.

What are the ongoing responsibilities of a Senior Travel Advisor?

• Book corporate travel reservations for FTI employees and clients with an emphasis on Executive support
• Providing navigational support of the company’s online booking tool, Concur
• Provide details of all travel and destination requirements or restrictions
• Ensure that traveler profiles are complete and up to date
• Confirm that all proposed travel itineraries comply with Franklin Templeton Global Travel Policy
• Obtain Global Travel Policy exception approval when necessary
• Confirm the traveler’s documentation is valid (i.e., passports, visas, etc.)
• Notify employees of international vaccination requirements and update documentation as required
• Handle unforeseen issues (schedule changes, cancellations, etc.)
• Maintain a solid working knowledge of the travel industry, policies, procedures, and processes
• Work independently on requests

What ideal qualifications, skills & experience would help someone to be successful?

• A minimum of 5 years’ experience in a corporate travel environment inclusive of experience arranging complex international travel reservations
• Extensive knowledge of Sabre Global Distribution System (GDS)
• Expertise of the Concur Travel online booking system
• Strong organizational skills
• Excellent customer service and support skills
• Solid ability to research and resolve problems, critical thinking, and analytical skills
• Successful at cultivating and maintaining interpersonal relationships and collaboration
• Proficiency in English; knowledge of additional languages is an advantage
• Well versed in various areas of travel, both domestic and international
• Ability to present and communicate effectively with all levels of the organization
• Demonstrable ability to handle crises.
• Must be able to work in a self-directed environment
• West Coast time zone. This is a remote position.