Senior Training Specialist (RQ11856) Enterprise Financial Services Division

Softline Technology Inc.; Toronto; On-site; CAD 55,000 - 90,000; Full time

Benefits offered by this job

Portfolio

Job summary

Softline Technology Inc. is seeking a Learning and Training Specialist to develop and deliver application and product training for technical and non-technical users in Toronto.

The role involves creating training materials, conducting in-person sessions, and supporting the rollout of learning programs across our client base. The successful candidate will design engaging online and in-person learning experiences, ensure accessibility compliance (AODA), and collaborate with subject matter experts

Qualifications

• Experience developing and delivering training material for technical and non-technical users.
• Experience delivering training online via teleconference or webinar.
• Experience creating, documenting, and updating training strategies.
• Experience designing accessible learning content (AODA familiarity).

Responsibilities

• Provide application and product training to both technical and non-technical users.
• Develop, design and deliver training material for diverse audiences.
• Create and maintain training documentation and job aids.
• Identify new training opportunities for clients and stakeholders.

Skills

Training material development

Public Speaking

Delivery to technical and non-technial

Online training delivery

Instructional design

Communication skills

Team play / deadline oriented

Tools

PowerPoint

Adobe Captivate Classic

Articulate 360

Screen capture tools

Job description

Responsibilities:

• Provides application and product training to both technical and non-technical users.
• Develops, designs and delivers training material to both technical and non-technical users.

General Skills:

• Experience in the development, design and delivery of training material for both technical and non-technical users at the specified experience level
• Knowledge and experience in delivering training on specified packages and platforms.
• Experience delivering subject matter training sessions both in person and through live online sessions via teleconference or webinar.
• Experience creating, developing, documenting and/or updating training strategies.
• Experience developing documentation and gathering required information to structure contact and course design requirements.
• Experience building training plans for stakeholders.
• Experience developing and delivering technical training plans and materials for both technical and non-technical users.
• Excellent organizational skills, verbal and written communication skills, presentation skills, and interpersonal skills.
• A team player with a track record for meeting deadlines. Mandatory Skills:
• Experience with presentation tools such as PowerPoint, Adobe, Adobe Captivate Classic, Articulate 360, Image software for screen capture.
• Experience delivering solution training, developing training documentation or job aids, as well as identifying new training opportunities for clients.

This position is listed as “Onsite”; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience Requirements

Digital Learning Development and Technical Skills – 35%

• Extensive knowledge and experience developing and maintaining online learning solutions using Articulate 360, including Storyline and Rise.
• Experience converting and redeveloping legacy e-learning assets from platforms such as Adobe Captivate into modern learning authoring tools.
• Expertise in designing, developing, testing, and deploying e-learning courses, simulations, assessments, and interactive learning activities.
• Experience applying accessibility standards and best practices, including compliance with the Accessibility for Ontarians with Disabilities Act (AODA) requirements.
• Knowledge of Learning Management Systems (LMS), LearnON deployment processes, and e-learning publishing standards.

Analytical and Instructional Design Skills – 30%

• Demonstrated experience analyzing existing learning content and identifying opportunities to improve instructional design, learner engagement, and content effectiveness.
• Ability to gather, assess, and validate business and training requirements with subject matter experts and stakeholders.
• Experience redesigning complex learning content, simulations, assessments, and learning activities to align with adult learning principles and best practices.
• Strong analytical skills to evaluate learning objectives, identify content gaps, and recommend effective learning solutions.

Communication and Stakeholder Engagement Skills – 20%

• Strong collaboration and consultation skills to work effectively with project teams, subject matter experts, business stakeholders, and technical resources.
• Experience facilitating content review sessions, gathering feedback, and translating stakeholder requirements into learning solutions.
• Ability to prepare documentation, project updates, and presentations for management and stakeholder audiences.
• Excellent verbal and written communication skills, including the ability to explain technical and instructional design concepts to both technical and non-technical audiences.

Project Management and Organizational Skills – 15%

• Experience managing multiple course development activities and deliverables within established timelines and project schedules.
• Strong organizational skills with the ability to prioritize competing demands and meet project milestones.
• Experience supporting quality assurance, accessibility validation, user acceptance testing, and defect resolution activities.
• Demonstrated ability to work independently and collaboratively to deliver high-quality learning solution within tight project timelines.

Supplier Comments

Req Closing Date/Time 2026-11-11, 12:00 p.m

Max number of candidate submission – 1(one)

Candidate is required to come in office 5 days a week

Must haves:

• Adobe Captivate Classic, Articulate 360 – Creating E-learning courses on these 2 platforms.
• Portfolio

Additional Notes:

The candidates who will be selected for an interview will have to do an assignment prior to the interview. The details will be sent at the interview stage to respective candidates.

The interviews will be held in person.