Senior Training Specialist

2iResourcing; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Training Specialist to spearhead the development of training programs for the Emergency Health Services Telephony Project. This pivotal role involves training over 1,000 Ambulance Communication Officers across various centers in Ontario, ensuring they are equipped with the necessary skills to utilize advanced telephony systems effectively. The ideal candidate will have extensive experience in training, particularly within emergency services, and a strong grasp of telecom systems. Join a dynamic team dedicated to enhancing emergency response capabilities and make a significant impact on community health services.

Qualifications

• 5+ years of experience as a Trainer in relevant fields.
• Strong analytical and communication skills are essential.

Responsibilities

• Develop and deliver training sessions for telephony systems.
• Evaluate training effectiveness and improve content.

Skills

Training Development

Analytical Skills

Communication Skills

Organizational Skills

Telecom Systems Proficiency

Tools

Komutel – Avaya Telephony

Geomant Dashboard

CMS Reporting

Automatic Call Distribution

Job description

If interested, please share your Resume at [e-mail] / [e-mail]

Job Title: Senior Training Specialist
Location: Toronto, ON (Hybrid: 3 days onsite, 2 days remote)
Start Date: April 28, 2025
Contract Duration: Until March 31, 2026 (with possible extension)

Position Overview:

The Client is seeking an experienced Senior Training Specialist to lead the development and delivery of comprehensive training programs for the Emergency Health Services Telephony Project. This role involves training over 1,000 Ambulance Communication Officers across 21 Communication Centres in Ontario.

Key Responsibilities:

1. Develop and deliver training sessions on systems such as Komutel – Avaya Telephony, Geomant Dashboard, CMS reporting, and Automatic Call Distribution.
2. Create tailored training plans and materials for each Communication Centre.
3. Evaluate training effectiveness and provide feedback for continuous improvement.
4. Collaborate with stakeholders to integrate EHPMDB processes into training content.
5. Support staff during the transition to new telephony solutions, including go-live and post-implementation phases.

Qualifications:

1. Minimum 5 years of experience as a Trainer, preferably in OPS, Land Ambulance Dispatch Centers, or Paramedic Services.
2. Proficiency in telecom and dispatch systems.
3. Familiarity with paramedic practices and ambulance dispatch operations.
4. Strong analytical, organizational, and communication skills.
5. Valid Ontario Class G driver's license and willingness to travel extensively within the province.

Interested candidates should submit their resume to [e-mail]