Senior Training Specialist

Cynet Systems Inc; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a specialist to support sandbox data preparation and knowledge management within Microsoft Dynamics 365 CE and Finance & Operations. This role requires technical configuration skills, expertise in SharePoint, and strong documentation abilities. Candidates must have experience with user role management and training simulations. The position is based in Toronto, Ontario, and offers opportunities to work with cross-functional teams.

Qualifications

• Experience in sandbox data management and testing environments.
• Proven ability to create training and test data aligned with user roles.
• Familiarity with accessibility standards and user-centered design.

Responsibilities

• Support sandbox environment configuration within Microsoft Dynamics.
• Maintain SharePoint-based knowledge repository.
• Organize structured folders and content packages in SharePoint.

Skills

Experience in Microsoft Dynamics 365 CE

Strong hands-on experience with SharePoint

Detail-oriented approach

Analytical skills

Tools

SharePoint

Job description

Job Description

• The specialist will support sandbox data preparation, training simulations, environment setup, and knowledge management activities within Microsoft Dynamics 365 CE and Finance & Operations (F&O).
• This role combines technical system configuration, SharePoint site structuring, and documentation skills to ensure training and testing environments are fully aligned with organizational learning and business process needs.

Responsibilities

• Support sandbox environment preparation and configuration within Microsoft Dynamics 365 CE and F&O.
• Create and manage role-based test case data, user assignments, and simulation scripts aligned with business processes.
• Maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and page layouts.
• Develop technical documentation, step-by-step assignments, and knowledge articles based on system test cases, workflows, and process maps.
• Apply plain language, accessibility standards (e.g., AODA), and user-centered design principles to structured documentation and SharePoint content.
• Collaborate with training designers, developers, IT, and project team members to ensure sandbox readiness and alignment with training goals.
• Organize structured folders, metadata, and content packages for easy retrieval within SharePoint.
• Record walkthroughs or create annotated guides for effective knowledge transfer to internal teams.

Must Have

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) (or related CRM systems) with sandbox or testing environments.
• Proven experience managing user roles, creating test/training data, and validating workflows.
• Strong hands-on experience with SharePoint team sites, including structuring content, building subpages, configuring web parts, and managing site layout.
• Practical knowledge of manipulating system data to create training simulations or testing scenarios.
• Familiarity with documenting technical information, job aids, or system content for end-user learning.
• Detail-oriented approach to aligning sandbox data and assignments with intended training outcomes.

Desired Skills And Experience

• Hands-on experience with role simulation and system validation in Microsoft Dynamics CE and/or F&O.
• Ability to interpret business processes, workflows, and DevOps test cases into structured learning materials.
• Proficiency in SharePoint Online for content delivery, metadata tagging, and navigation optimization.
• Strong analytical skills for preparing assignment data, reviewing testing logic, and ensuring content accuracy.
• Knowledge of accessibility standards (AODA/WCAG) and plain language best practices.

Deliverables

• Role-based assignment/test case scripts aligned with training objectives.
• Sandbox configuration guides and data entry protocols by user role.
• SharePoint knowledge base site with structured content, metadata, and web parts.
• Documentation mapping DevOps test cases to training scenarios.
• Organized content packages and structured knowledge objects published in SharePoint.
• Recorded walkthroughs or annotated guides for team handover.
• Resume Evaluation / Selection Criteria

Criteria 1: System Application And Sandbox Data Support (40 points)

• Demonstrated experience working in Microsoft Dynamics 365 CE/F&O environments (sandbox or live).
• Proven ability to generate and manage realistic training/test case data aligned to user roles.
• Experience simulating multiple user profiles and validating workflows.
• Background in creating test cases, acceptance testing, or scripted training simulations.

Criteria 2: SharePoint And Knowledge Content Structuring (30 points)

• Demonstrated ability to design, maintain, and update SharePoint Online sites.
• Experience configuring web parts, structuring subpages, and managing content repositories.
• Strong knowledge of tagging, foldering, and metadata for content retrieval.
• Ability to structure SharePoint content for self-navigation and training reference.

Criteria 3: Technical And Documentation Skills (20 points)

• Experience transforming workflows, process maps, or test cases into structured documentation.
• Proven ability to create step-based task guides, assignments, or how-to documentation.
• Familiarity with version control, traceability, and structured content updates.
• Awareness of plain language and accessibility standards for technical content.

Criteria 4: Collaboration And Communication (10 points)

• Demonstrated ability to work with cross-functional teams (training, IT, business).
• Strong communication skills for clarifying technical requirements and escalating gaps.
• Responsive to feedback and able to iterate quickly on data or documentation changes.