Senior Technologist, LEO NOC - LS387

Telesat; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in satellite telecommunications is seeking a Senior Technologist for Network Operations. This role involves implementing LEO-based customer services, managing system faults, and ensuring operational efficiency. The ideal candidate will possess strong technical skills, leadership abilities, and a background in telecommunications.

Qualifications

• 5+ years in telecommunications.
• 3+ years in a Telecom NOC environment.

Responsibilities

• Lead implementation of services and support workflow.
• Develop and manage technical implementation plans.
• Monitor customer performance and service experience.

Skills

Communication

Leadership

Analytical Skills

Problem Solving

Bilingualism

Education

Electronics Engineering Technologist Diploma

Tools

Network management and control terminals

BOSS and supervisory systems

RF and baseband test equipment

Job description

The Senior Technologist, Network Operations will provide the necessary technical and problem resolution skills to implement and manage LEO-based customer experience and support services for LEO services and products. They will be responsible for implementing the service, integrating it into daily operations, and managing system fault/problem resolution to meet operational requirements.

Main Responsibilities

• Act as the lead for the CSR/NOC and internal team to implement services, maximize automation, and support workflow for customer requirements and NOC and CSR functions.
• Develop and manage technical and administrative implementation plans, specifications, and schedules.
• Integrate supervisory and BOSS systems for fault detection and resolution.
• Conduct interdepartmental meetings to determine infrastructure, systems, and manpower needs.
• Develop project milestones and ensure timely progress.
• Escalate sensitive customer issues to management as needed.
• Monitor customer performance and service experience, and seek additional support when necessary.
• Use emergency procedures to communicate activities to management and stakeholders.
• Identify and document program deficiencies and develop plans to address them.
• Manage relationships with sales, engineering, operations, and vendors to ensure contracted services are delivered.
• Assist with scheduling and project management related to customer service issues or system faults.
• Participate in interdepartmental planning meetings.
• Exercise independent judgment and analytical skills to solve complex problems.
• Support CSR/NOC functions as a technical liaison for GEO/LEO transitions.
• Create technical procedures and training materials to support fault resolution activities.

Education & Experience Required

• Electronics Engineering Technologist Diploma or equivalent
• 5+ years in telecommunications
• 3+ years in a Telecom NOC environment
• Experience in customer relations, team leadership, and supporting systems/services
• Effective communication, presentation, interpersonal, and leadership skills
• Strong analytical and problem-solving skills
• Bilingualism is preferred

Specialized Knowledge, Skills & Abilities

• Background in satellite telecommunications technology
• Knowledge of RF transmission principles and test equipment
• Knowledge of telecom protocols and network routing/testing
• Experience with L2 services and MEF implementation is a plus
• Experience with supervisory/control systems in operations
• Knowledge of real-time data collection and analysis in operational systems

Equipment Used

• Network management and control terminals
• BOSS and supervisory systems
• RF and baseband test equipment
• Ladders and PPE

Decision Making

• Exercise independent judgment and analytical skills to solve complex problems, following defined processes for customer satisfaction.

Supervision Exercised

• Minimal direct supervision; primarily responsible for scheduling and escalation according to workflow and priorities.

Working Conditions

• Primarily office environment
• 24/7 service operation requiring shift work and ability to work unsupervised
• Potential overtime and shift schedule changes
• Work on customer premises as needed, with infrequent travel for field activities or customer integrations.