Senior Technical Writer - (Remote, EMEA & NASA Timezones) Canada (Remote)

Grafana Labs; Canada; Remote; CAD 120,000 - 146,000; Full time

Job summary

Grafana Labs is seeking a Senior Technical Writer to create high-quality documentation and guides. This remote position requires collaboration with engineers and product managers to ensure clarity and usability of Grafana's products. Candidates must have experience in technical writing, Git, and cloud software documentation. The role offers a competitive salary and benefits.

Benefits

Equity

Bonuses

Qualifications

• Experience documenting enterprise and/or cloud software for developers.
• Experience in a docs-as-code environment.

Responsibilities

• Produce high-quality documentation and guides for Grafana Labs.
• Collaborate with engineers and product managers to understand documentation requirements.

Skills

Technical Writing

Collaboration

Project Management

Tools

Git

GitHub

Software Testing Tools

Job description

Senior Technical Writer - (Remote, EMEA & NASA Timezones)

This is a remote position and we're considering candidates in Canada only. Residents of Quebec are not eligible for this role.

Senior Technical Writer

About Grafana Labs:

There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs), Grafana Tempo (for traces), and Grafana Mimir (for metrics).

Description of Duties

We are looking for a Technical Writer to produce high-quality documentation and guides for Grafana Labs. You will collaborate with engineers, developer advocates, support engineers, product managers, and the Grafana technical writing team to produce tailored content that ensures our products are easy to learn and rapidly adopted.

Key Responsibilities

1. Work closely with other technical writers, product managers, and internal stakeholders to understand the product and documentation requirements.
2. Plan, research, develop, and write high-quality content tailored to Grafana customers.
3. Interview developers and engineers to gain knowledge of the software and its context.
4. Create content for beginners, such as examples and getting started guides.
5. Collaborate to improve existing documentation, maintain consistency, and enhance user experience.

Requirements

What experience would make someone successful in this role?

1. Experience documenting enterprise and/or cloud software for developers.
2. Experience with Git and GitHub.
3. Experience working remotely.
4. Experience with software testing tools and services.
5. Experience in a docs-as-code environment.

Experience with observability solutions or open source communities is a plus.

What you’ll bring to the role

You’re passionate about technically accurate content, adept at managing multiple projects, and enjoy collaborative and independent work. You are familiar with “The Elements of Style”.

Compensation and Benefits

In Canada, the base salary range is $120,927 CAD - $145,113 CAD. Actual compensation depends on experience and skills. Benefits include equity, bonuses, and other perks detailed on our careers page.

Additional Information

Grafana Labs is committed to diversity and equal opportunity. We encourage candidates from all backgrounds to apply, even if their experience doesn’t match every qualification.

For more details on data privacy, see our privacy policy.