Senior Technical Writer - (Remote, EMEA & NASA Timezones)

Grafana Labs; Canada; Remote; CAD 120,000 - 146,000; Full time

Job summary

An innovative company is seeking a Senior Technical Writer to create high-quality documentation for its cutting-edge software solutions. This remote role involves collaborating with engineers and product managers to produce user-friendly guides and documentation that enhance product adoption. The ideal candidate is passionate about technical accuracy, skilled in documentation for software, and adept in using tools like Git and GitHub. Join a dynamic team dedicated to making complex software accessible and easy to understand, while enjoying a competitive salary and benefits package that includes equity and bonuses.

Benefits

Equity

Bonus

Flexible Work Hours

Remote Work Opportunities

Qualifications

• Experience documenting enterprise/cloud software for developers.
• Familiarity with Git, GitHub, and software testing tools.

Responsibilities

• Collaborate with teams to produce high-quality documentation.
• Plan and write tailored content for Grafana products.
• Continuously improve existing documentation and user guides.

Skills

Technical Writing

Documentation for Software

Git

GitHub

Software Testing

Remote Work

Docs-as-Code

Observability Solutions

Job description

Senior Technical Writer - (Remote, EMEA & NASA Timezones)

This is a remote position and we're considering candidates in Canada only. Residents of Quebec are not eligible for this role.

Senior Technical Writer

About Grafana Labs:

There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).

Description of Duties

We are looking for a Technical Writer to produce high-quality documentation and guides for Grafana Labs. You will collaborate with the engineers, developer advocates, support engineers, product managers, and the Grafana technical writing team to produce a variety of tailored content to ensure our products are easy to learn and rapidly adopted.

Key Responsibilities

• Work closely with other technical writers, product managers, and internal stakeholders to obtain an in-depth understanding of the product and the documentation requirements.
• Plan, research, develop, and write high-quality content tailored to Grafana customers.
• Interview developers and engineers to gain knowledge and understanding of the software you write about and the larger systems and context in which it is useful.
• Write content for beginning users, such as examples and getting started guides.
• Work with documentation managers, developer advocates, and other technical writers to continuously improve the existing documentation and docs site; to produce content with a consistent voice, feel, and organization; and to make it as easy as possible for users to quickly find the information they need.

Requirements

What experience would make someone be successful in this role?

• Experience using or documenting enterprise and/or cloud software for a developer audience.
• Experience working with Git and Github.
• Experience working remotely.
• Experience with software testing services and tools.
• Experience working in a docs-as-code environment.

Experience with observability solutions or working with open source communities is a plus.

What you’ll bring to the role

You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”.

In Canada, the Base compensation range for this role is $120,927 CAD - $145,113 CAD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.