Senior Technical Writer

Cynet Systems Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading tech firm in Toronto is seeking a Technical Writer to create professional user documentation for various software solutions. The ideal candidate will have strong experience in Azure cloud architecture and must be proficient in tools like Adobe Technical Communication Suite and Microsoft Visio. This role involves collaboration with cross-functional teams to deliver high-quality documentation adhering to industry standards.

Qualifications

• Experience with documentation tasks for Azure cloud architecture.
• Ability to create glossaries or lists of terms and definitions.
• Excellent verbal and written communication skills.

Responsibilities

• Create user documentation for software and operational procedures.
• Develop online documentation ensuring accessibility compliance.
• Communicate with cross-functional teams and diverse audiences.

Skills

Technical Writing

Azure Cloud Architecture

Java EE Application Design

Adobe Technical Communication Suite

Microsoft Visio

UML

Interpersonal Skills

Tools

Power Designer

Office Automation Suites

Job description

Job Description:

• The Technical Writer will be responsible for creating professional technical project and user documentation, including systems and operational procedures.
• The role requires experience with a wide range of technical writing methods, tools, and techniques, and the ability to communicate effectively with cross-functional teams.

Responsibilities:

• Create professional technical project and user documentation, including systems and operational procedures.
• Apply a wide range of technical writing methods, tools, and techniques, following industry standards and best practices.
• Develop online documentation and ensure accessibility compliance.
• Work with at least one platform and be familiar with communications protocols.
• Use tools for the creation, distribution, and maintenance of project and user documentation.
• Communicate with cross-functional teams (development, business, testers) and various audiences.
• Create quick start guides covering main user steps.
• Create detailed configuration/administrative guides covering all necessary details.
• Create glossaries or lists of terms and definitions.
• Use office automation suites, presentation tools, and at least one authoring package.
• Meet deadlines and work effectively as part of a team.

Must Haves:

• Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, including networking, firewall, storage, backup, and disaster recovery design.
• Experience creating and editing technical project documents, including architecture artefacts, based on existing systems or design concepts from senior team members.
• Skilled at using standard technical writing tools such as Power Designer, Microsoft Visio, UML, and/or Adobe Technical Communication Suite.

Skills and Experience:

Technical Skills – 60%:

• Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, including networking, firewall, storage, backup, and disaster recovery design.
• Strong knowledge and experience with documentation tasks for large-scale Java EE application design concepts such as security, scalability, reliability, and performance.
• Experience creating and editing technical project documents, including architecture artefacts, based on existing systems or design concepts from senior team members.
• Experience with a wide range of technical writing methods, tools, and techniques, and knowledge of industry and government standards and best practices.
• Ability to create glossaries or lists of terms and definitions.
• Experience with office automation suites, presentation tools, and at least one authoring package.
• Skilled at using Power Designer, Microsoft Visio, UML, and/or Adobe Technical Communication Suite.
• Experience creating content and graphics for end-user administration, installation, configuration guides, and online help.
• Knowledge and experience preparing conceptual, logical, and/or physical process documents.
• Ability to validate technical documentation to align with product functionality.

General Skills – 35%:

• Excellent verbal and written communication skills, presentation skills, and interpersonal skills.
• Ability to communicate with cross-functional teams (development, architecture, business, testing) and diverse audiences.
• A team player with a record of learning new concepts quickly, following guidance, and meeting deadlines.

Public Sector Experience – 5%:

• Experience in the Public Sector, either as a vendor representative or under contract to a government ministry or agency.

Desirable Skills:

• Knowledge, understanding, and experience in publishing content on websites.
• Strong interviewing and listening skills to capture necessary information.
• Ability to learn and work with new graphic tools as required.
• Ability to create feedback forms/tools to gather information from users.
• Experience creating content and graphics for conceptual, procedural, and reference information in end-user guides and online help.