Senior Technical Support Specialist

External; Calgary; On-site; CAD 65,000 - 75,000; Full time

Job summary

Join a leading financial services organization as a Senior Technical Support Specialist in Calgary. You will be the primary IT contact, providing essential support and leading various projects that improve IT efficiency. Ideal candidates will have a degree in IT and 5+ years in technical support roles. Attractive benefits include health spending accounts and training opportunities.

Benefits

Health and Wellness Spending Accounts

RRSP Matching Program

Paid vacation, sick, and personal days

Discounted gym memberships

Training and mentoring programs

Business Casual dress code

Qualifications

• Minimum 5 years experience in technical support environments.
• Experience with ITIL methodologies.
• Knowledge in software applications and workstation automation.

Responsibilities

• Provide level 1 and 2 technical support to corporate locations.
• Coordinate with third parties to resolve issues.
• Manage onboarding and offboarding processes for users.

Skills

Problem-Solving

Excellent Communication

Technical Support

Customer Service

Education

Degree or Diploma in Computer Science

Equal training in similar field

Tools

Microsoft InTune

Microsoft Office 365

Microsoft Exchange Online

Windows-based Applications

Job description

Location : Calgary AB (full time inoffice)

Salary Range : $65000 $75000 / yr

Are you excited to use your technical expertise to join a technology solutions entrepreneurial team within a well established national financial services organization Join our growing team of technical support staff who truly make an impact on product and service delivery at Intellifi as a Senior Technical Support Specialist . Our ideal candidate is an experienced IT professional with a strong problemsolving mindset excellent communication skills and the ability to work in a fastpaced environment.

In this role you will

• Be the primary IT contact person of the company in our Calgary office inperson 5 days / week
• Provide level 1 and 2 technical and application support to all of our other corporate office locations
• Act as an escalation point for the more junior support personnel on the team
• Coordinate with various third parties department managers or stakeholders to resolve issues
• Take lead in various projects meant to improve IT efficiency and functionality
• Manage onboarding offboarding and role management for all users
• Build and support user workstations as well as manage hardware inventory
• Accurately use ticketing and time tracking systems to maintain service levels for endusers.
• Maintain and support internal and thirdparty software packages and coordinate with vendors or developers as needed
• Build and deploy technology to automate maintenance security and deployment processes for workstations and enduser applications
• Research and resolve problems within the scope of responsibility escalating to appropriate departmental staff any issues that may adversely impact systems
• Identify processes and procedures that can be automated and make recommendations to test and monitor systems performance
• Assist with maintaining accurate technical support documentation and procedural compliance documentation

Skills and Qualifications :

• Acquired a degree or diploma in Computer Science Information Technology Computer Engineering or have received equal training in a similar field of study.
• Supported windowsbased enterprise applications and have experience in supporting the following :

Microsoft InTune

• Microsoft Office 365
• Microsoft Exchange Online
• Antivirus and security applications
• Workstation build automation and hardening
• Workstation remote support solutions
• Experience and knowledge in information technology information library (ITIL) methodologies
• A minimum of 5 years of experience in a fastpaced technical support or network operations role within a technical support environment; financial services or FinTech industry experience is an asset.

Benefits and Perks

Some of the benefits we offer at Intellifi include :

• Health and Wellness Spending Accounts
• Health Drug Vision and Dental benefits
• Paid vacation sick days and personal days (in addition to all civil and statutory holidays)
• RRSP Matching Program
• Maternity / Parental Leave Top Up Program
• Discounted gym memberships
• Travel assistance and EAP
• Business Casual dress code
• Company social events sport teams
• Training and mentoring programs
• And more!

About Us

Welcome to Intellifi where our mission is Lending Solutions Simplified. This is more than tagline for us its our commitment to every customer business partner and team member.

While we have decades worth of experience and expertise in Commercial Services and Technology Residential Services and Residential Technology we arent standing still. From the adventurous start ups to the established institutions with billions in assets and to those we have yet to serve we owe it to our dozens of clients to always be moving forward.

At Intellifi we believe that a culture of innovation creativity and partnership is what enable us to provide executable endtoend solutions to the various lenders in the residential and commercial industry in Canada. Where hitech meets hitouch we are a team of experts providing a selection of technology products and lending operations services that helps create efficiency in loan management for both our clients and their customers.

Equal Opportunity Employer

Intellifi is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Aboriginal / Native American status or any other legallyprotected factors. Disabilityrelated accommodations are available on request for candidates taking part in all aspects of the selection process by emailing

We want to hear from you!

If you are confident that you would be a strong asset to our team submit both a cover letter and resume today! We thank all applicants for their time in applying however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.

Required Experience :

Senior IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65000 - 75000

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