Senior Technical Program Manager, Amazon Access

Amazon; Vancouver; On-site; CAD 128,100 - 214,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Paid time off

RSUs / stock units

Job summary

Amazon Canada Fulfillment Services, ULC in Vancouver is seeking an experienced Technical Program Manager to lead cross-functional programs spanning payments, grocery, benefits acceptance, and customer acquisition. You will coordinate with engineering, product, design, legal, compliance and external partners to deliver end-to-end programs that expand access for underserved customers.

The team focuses on removing barriers for lower-income shoppers, shaping inclusive experiences, and driving

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management with software teams.
• Experience coordinating across cross-functional teams and release schedules.

Responsibilities

• Lead end-to-end delivery of cross-functional programs across payments, grocery, benefits acceptance and customer acquisition.
• Coordinate with engineering, product, design, legal, compliance, and external partners to execute programs.

Skills

Technical program management

Engineering collaboration

Cross-functional coordination

Software development experience

KPI / SLA definition

Job description

Description

We are seeking an experienced Technical Program Manager to drive complex, cross-functional programs that expand Amazon's reach to underserved customer segments. In this role, you will own the end-to-end delivery of programs spanning payments, grocery, benefits acceptance, and customer acquisition — coordinating across engineering, product, design, legal, compliance, and external partners (e.g., USDA FNS, state agencies, payment networks).

Key job responsibilities

You will operate at the intersection of technology and social impact, ensuring that millions of lower-income customers can access Amazon's products and services with the same ease and quality as any other customer.

About The Team

The Amazon Access team's mission is to remove the barriers that make shopping on Amazon difficult for lower-income and underserved customers while building complementary products and programs to drive long-term engagement. We focus on raising awareness and driving adoption of our programs, addressing CX pain points around payment friction, selection gaps, price perception, and inclusive shopping experiences.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

Company - Amazon Canada Fulfillment Services, ULC

Job ID: A10390406