Senior Technical Program Manager

Marqeta, Inc.; Vancouver, Toronto; Remote; CAD 104,000 - 131,000; Full time

Job summary

A leading technology company is seeking a Senior Technical Program Manager to oversee transformational programs within their Technology and AI division. This role involves driving process, data, and technology transformations while collaborating with executive teams. Candidates should have extensive experience in program management, particularly in data and AI/ML initiatives. Enjoy flexibility with remote work options across Canada and competitive compensation including a base salary and bonuses.

Benefits

Multiple health insurance options

Flexible time off – take what you need

Retirement savings program with company contribution

Equity in a publicly-traded company

Monthly stipend for remote work

Annual development dollars for growth

Family-forming benefits and up to 20 weeks of Parental Leave

Qualifications

• 5+ years managing technical programs or projects involving online services.
• Strong communicator; able to work independently across time zones.
• Proven track record of delivering complex, cross-functional projects.

Responsibilities

• Drive and report on a portfolio of transformational programs.
• Ensure resilience and rapid recoverability of services.
• Manage risks, schedules, and blockers, facilitating problem-solving.

Skills

Agile software development practices

Modern cloud-based services technologies

Secure Software Development Life Cycle (SSDLC)

High-availability online services

Education

Bachelor's degree in Computer Science or STEM

Job description

Technical Program Managers (TPMs) play a critical role at Marqeta in leading large-scale initiatives across our product and technology organizations. TPMs structure and oversee programs from inception to launch and ongoing delivery, ensuring better workflows and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

Marqeta’s Technology and AI division provides common online services infrastructure, engineering pipelines, observability, cybersecurity, compliance, data platforms and analytics, artificial intelligence, and more – thousands of live service instances on two continents processing hundreds of millions of transactions, moving billions of dollars on behalf of hundreds of millions of cardholders. As a Senior Technical Program Manager in this division, you are responsible for driving and reporting on a portfolio of transformational programs delivering outcomes that modernize and uplift all of Marqeta’s online services. You will drive and own process, data, and technology transformations across agile engineering functions and collaborate/partner with other organizations within Marqeta. You will partner with leadership teams to drive strategy, in addition to helping to plan, organize, and work with teams to execute the vision for our key initiatives.

We work Flexible First . This role can be performed remotely anywhere within Ontario Canada or British Columbia Canada. We’d love for you to join us!

The Impact You’ll Have

• Provide excellent technical program management driving a portfolio of technical programs and projects to deliver and evolve Marqeta’s online services
• Particular impacts in one or more of the following areas:
  • Data & AI/ML: overseeing the engineering work to evolve our constellation of data platform services keeping them secure, compliant, reliable, scalable and cost-efficient.
  • Disaster Recovery: driving dozens of engineering teams to make our services resilient and rapidly recoverable following the highest risk scenarios
  • Infrastructure: accelerating the modernization of Marqeta’s services’ shared compute infrastructure, engineering pipelines, observability & monitoring, data center evolution and more
• Develop and leverage strong partnerships for transformation while remaining agile to respond to changing business needs
• Proactively work with key stakeholders to identify the highest priority Initiatives
• Define and execute communication plans to report each program across multiple stakeholders in Marqeta including executive-ready reporting
• Manage risks, schedules, and blockers, facilitating problem-solving for the team
• Validate assumptions, define success metrics, and use data to drive strategic improvements
• Suggest improvements to TPM standards to enhance PMO service quality
• Use scrum and agile practices to boost initiative delivery across engineering teams

Who You Are

• 5+ years experience managing technical programs or projects involving the engineering, delivery, and operations of online services
  • Proficient in agile software development practices
  • Familiarity with modern cloud-based services technologies
  • Understanding of modern SSDLC (Secure Software Development Life Cycle) practices including OWASP top 10 defense
  • Knowledge of fundamental modern practices for ongoing delivery of high-availability online services
• 5+ years of technical program management experience
  • Strong communicator, able to work independently across time zones
  • Skilled at navigating ambiguity and seeing the big picture to drive success
  • Confident in working with diverse teams, including executive sponsors
  • Proven track record of delivering complex, cross-functional projects
  • Pragmatic problem-solver, resourceful, and action-oriented
  • Change agent with a focus on progress over perfection
• 3+ years of experience in one or more of the following areas:
  • Data & AI/ML: experience in large-scale data services, including technologies such as Airflow, Snowflake, Kafka and Change Data capture platforms;
  • Disaster Recovery: experience in fundamental practices including DR planning, DR playbooks, DR testing, and resilience investments
  • Infrastructure: experience and expertise in S-SDLC, modern service engineering & CI/CD practices and technologies, and ongoing service operation practices;

Nice To Haves

• Experience in electronic payments and accounting systems
• 2+ years of software engineering experience or equivalent training
• A Bachelor's degree in Computer Science or a STEM degree
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits (CAN)

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 104,200 - 130,200..

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.