Senior Technical Program Manager

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 94,000 - 175,000; Full time

Job summary

A leading financial services provider is seeking a Senior Technical Program Manager in Toronto, Ontario. This role involves delivering complex technology programs, managing cross-functional teams, and ensuring compliance with regulations. The ideal candidate has over 7 years of experience in program management, with strong skills in data analysis and communication. A hybrid work arrangement is offered, along with a competitive salary range of CAD 94,220 to CAD 174,980.

Benefits

Health and dental benefits

Retirement savings plans

Generous paid time off

Qualifications

• 7+ years of experience in technical program or product management, preferably in financial services.
• Demonstrated success in coordinating extensive, multi-functional programs involving various collaborators.
• Ability to analyze large datasets, using SQL or similar tools.

Responsibilities

• Lead the delivery of technical programs supporting institutional distribution and sales enablement.
• Manage program execution across multiple squads, ensuring alignment with enterprise architecture.
• Track and communicate progress, risks, and dependencies to stakeholders.

Skills

Technical program management

Data analysis using SQL

Communication skills

Software development practices

Education

7+ years in relevant field

Tools

Power BI

Tableau

Job description

Senior Technical Program Manager page is loaded

Senior Technical Program Manager

Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: August 22, 2025 (21 days left to apply) job requisition id JR25060210

Are you excited by the challenge of delivering complex, multi-functional technology programs that directly impact institutional sales, distribution, and client servicing? Lead central initiatives to scale, innovate, and deliver excellent client experiences as a Technical Program Manager in our technology organization. This is a unique opportunity to work at the intersection of technology, sales enablement, and client engagement —driving programs that support our mission to empower institutional teams with modern, data-driven solutions.

Position Responsibilities:

•Lead the delivery of technical programs that support institutional distribution, sales enablement, and client servicing platforms.

•Partner with business customers, product partners, and engineering teams to define program goals, technical requirements, and delivery timelines.

•Manage program execution across multiple squads, ensuring alignment with enterprise architecture, regulatory standards, and business priorities.

•Track and communicate progress, risks, and dependencies to customers across IT and the institutional business.

•Translate complex business and regulatory needs into scalable technical solutions and implementation plans.

•Develop and maintain documentation, reusable patterns, and governance processes to support long-term sustainability.

•Collaborate with domain experts to assess the impact of change and ensure readiness across impacted teams.

•Stay informed on emerging technologies and regulatory trends relevant to institutional client servicing and distribution.

Required Qualifications:

•7+ years of experience in technical program or product management, preferably in financial services.

•Demonstrated success in coordinating extensive, multi-functional programs involving various collaborators and interconnections.

•Good understanding of modern software development practices, architecture, and regulatory compliance.

•Ability to analyze large datasets, using SQL, Databricks, or Python.

•Experience with data visualization and exploration tools like Power BI or Tableau.

•Outstanding communication, organizational, and partner management skills.

•Ability to navigate ambiguity and drive clarity in complex environments.

Preferred Qualifications:

•Experience supporting institutional sales, distribution, client servicing or investment management platforms.

•Familiarity with CRM systems, data analytics, and workflow automation tools.

•Understanding of regulatory frameworks impacting institutional financial services (e.g., SEC).

•Exposure to agile (Scrum) methodologies and enterprise delivery frameworks.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .