Senior Technical Product Manager - SmartHome Hardware Global Partner Experience

Intello Technologies Inc.; Canada; Hybrid; CAD 106,000 - 158,000; Full time

Job summary

An established industry player is seeking a Senior Technical Product Manager to lead the SmartHome Hardware Global Partner Experience. This role focuses on managing the entire product lifecycle for innovative hardware solutions, ensuring seamless integration and customer satisfaction. Collaborating with diverse teams, you will drive product development from ideation to launch, making technology simpler and more accessible for users. Join a dynamic team that values innovation and customer-centric solutions, and help shape the future of connected home technology. This is a fantastic opportunity for those passionate about making a significant impact in the tech landscape.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Community involvement opportunities

Qualifications

• Experience managing hardware products from concept to end-of-life.
• Proven track record in strategic roadmap creation and lifecycle management.

Responsibilities

• Manage a portfolio of hardware devices for SmartHome service.
• Develop product roadmaps and engage with stakeholders for approval.

Skills

Product Lifecycle Management

Strategic Decision Making

Cross-functional Leadership

Communication Skills

Education

Degree in Business

Degree in Engineering

Tools

Jira

Confluence

Monday.com

G-suite

Job description

Select how often (in days) to receive an alert:

Senior Technical Product Manager - SmartHome Hardware Global Partner Experience

Location:

Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Edmonton, AB, CA

Jobs by Category: Technology Solutions

Job Function: Product Management & UX/UI Design

Status: Full Time

Schedule: Regular

Description

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.

We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.

What you’ll do

As a Senior Technical Product Manager - SmartHome Hardware Global Partner Experience in the TELUS Connected Home Hardware Team, you will manage a portfolio of hardware devices and develop new products for SmartHome service that will be utilized by TELUS and our global partners. You will assess and evaluate TELUS’ current and future SmartHome portfolio to ensure the proper product mix for products including IoT hubs, security cameras, doorbells, and chimes. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio.

Specifically, you will:

• Work with global customers to understand their business requirements and translate them into hardware requirements.
• Develop product roadmap and the in-home deployment architecture for current and new products.
• Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap.
• Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels.
• Lead all internal and external teams for product launches and ongoing management, including vendors, engineering, systems and ordering, app development, marketing, logistics, and supply chain.
• Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally.
• Evaluate mechanical design, RF design, CMF (colour, material, finish), and production decisions as part of the product development process.
• Maintain strategic partnerships with various hardware, silicon, and software vendors.

Qualifications

What you bring

• Experience managing the complete lifecycle of hardware products, from initial concept ideation and market validation through development, launch, sustained growth, through to end-of-life planning.
• Demonstrated ability to drive strategic decisions at each phase while collaborating with engineering, manufacturing, marketing, procurement, and other stakeholder teams.
• Proven track record driving hardware products from concept to sunset, with solid expertise in development and manufacturing processes.
• Demonstrated success in strategic roadmap creation, cross-functional leadership, and lifecycle management decisions that optimize product value, manufacturing efficiency, and market impact.
• Degree in business, engineering, or a related field.
• Experience working with third-party vendors, particularly manufacturers.
• Excellent verbal and written communication skills to bridge technical and business teams.

Great-to-haves

• Experience with new technology development.
• Experience with consumer electronics or telecom industry.
• PMP Certification.
• Agile Product Management Certification.
• Knowledge of Jira and Confluence.
• Knowledge of Monday.com.
• Knowledge of G-suite.
• Spoken Mandarin is helpful when communicating with manufacturing partners.

Salary Range: $106,000-$158,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually, or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live, and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud, and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications.

6
Innovation centres across Canada that bring our team members together with customers, partners, startups, universities, hospitals, and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.