Senior Technical Product Manager, API Platform & Integrations

Tucows; Toronto; Remote; CAD 120,000 - 135,000; Full time

Job summary

Tucows is seeking a Senior Technical Product Manager to lead API development for Wavelo's integration framework. This role involves working with engineering teams and ensuring a seamless onboarding experience for customers. The position allows remote work and offers competitive compensation along with diverse and inclusive workplace culture.

Qualifications

• 5+ years in technical product management.
• Hands-on experience with API platforms and event-driven architectures.
• Passion for clean, intuitive developer experiences.

Responsibilities

• Define, build, and evolve external API platform.
• Own product delivery for webhooks and event streams.
• Collaborate with Engineering teams on API services.

Skills

Technical product management

API platforms

Event-driven architectures

Microservices

RESTful API design

Customer onboarding

Agile environments

Developer tooling

Telecom systems

TM Forum Open API

Job description

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

What's New at Tucows

As part of Tucows (NASDAQ : TCX, TSX : TC)—one of the world's largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!

The Opportunity

We're looking for a Senior Technical Product Manager to lead the evolution of our external integration framework — the core set of APIs and event-driven services that power how customers and partners connect with the Wavelo platform.

This is a critical role focused on designing and delivering a best-in-class API-as-a-Service experience. You'll work closely with our Engineering teams to shape the external interface of our platform, while also engaging directly with Telecom customers to ensure successful onboarding and real-world usage. You'll also help lead efforts to align our platform with Telecom industry-standard API initiatives like TM Forum Open API and GSMA CAMARA.

What You'll Do

• Define, build and evolve our external API platform, enabling seamless, secure, and scalable integrations for customers and partners.
• Own product delivery for event-driven and service-oriented interfaces, including webhooks, event streams, orchestration layers, and partner-facing services.
• Collaborate with Engineering teams to scope, define, and deliver extensible API services — balancing platform vision with real-world needs.
• Serve as a key liaison between customer delivery teams and product development — ensuring smooth onboarding, integration, and customization.
• Lead the definition of service orchestration capabilities that coordinate internal and external interactions across the Wavelo platform.
• Drive product discovery with customers and partners to ensure our integration experience meets their systems, processes, and use cases.
• Help guide adoption of industry frameworks like TM Forum Open API and GSMA CAMARA , working cross-functionally to bring alignment with emerging standards.
• Define success metrics and drive outcomes that improve developer experience, reduce integration friction, and increase time-to-value.

What You Bring

• 5+ years in technical product management, ideally working on API platforms, developer tooling, or complex system integrations.
• Hands-on experience collaborating with Engineering teams on event-driven architectures, microservices, and RESTful API design.
• Familiarity with customer onboarding, delivery, and post-sales technical support — especially in a SaaS or enterprise setting.
• Strong product instincts backed by technical fluency — you can translate platform complexity into clear, compelling value for customers.
• Proven ability to gather feedback, prioritize strategically, and deliver iteratively in Agile environments.
• Passion for clean, intuitive developer experiences and well-documented APIs.
• Experience with telecom systems and standards is a plus , but not required.
• Familiarity with TM Forum Open API and GSMA CAMARA efforts is a strong bonus — or interest in leading these efforts.

Why You'll Love This Role

You'll be at the center of shaping how external users interact with a modern telecom platform — creating meaningful impact for developers, partners, and customers alike. You'll also have the chance to lead standard-setting work and help Wavelo create a world-class API ecosystem.

The base salary range for this position is $134,100 - $149,000 USD for US residents OR $120,690 - $134,100 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to : location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

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