Senior Technical Content Developer, Infrastructure

Senior Technical Content Developer, Infrastructure

Only for registered members

Remote

CAD 80,000 - 100,000

Time type: Full time

Posted on: Posted Yesterday

Job Requisition ID # 25WD86569

Position Overview

As a Senior Technical Content Developer, Civil 3D at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans and focus on continuous content improvements to drive customer success. You will orchestrate content development for customers and partners with a clear focus on helping them adopt industry-leading 3D design, engineering, and entertainment software through an enhanced Civil 3D experience.

Responsibilities

• Collaborate with stakeholders to use analytics, customer feedback, and business objectives to create audience-focused content plans that improve customers' Civil 3D experience across all Autodesk products post-purchase. Design and implement programs to manage the entire content lifecycle, aligning customer needs with the right content formats and delivery systems.
• Improve content to increase consumption and findability of Civil 3D support through digital channels. Ensure the right content is available to all users at the right time by anticipating customer needs, eliminating duplicate efforts, and reusing content. Manage content integration for new products and rebranding efforts.
• Set goals for technical content development, monitor progress, and provide actionable recommendations to enhance effectiveness. Guide and train CTS staff on best practices for content creation, focusing on efficiency and quality.
• Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering significant outcomes.
• Stay updated on industry trends, emerging technologies, and best practices in content strategy and Autodesk products. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing.

Minimum Qualifications

• Must have product expertise: Civil 3D and Infraworks.
• Experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content process, including writing and editing technical content.
• Strong project management experience leading multi-team projects from start to finish, turning strategic plans into clear tasks, simplifying complex projects, and driving progress and improvement.
• Experience with content management systems (CMS), authoring tools, and other relevant software.
• Ability to communicate effectively, simplify complex ideas, and collaborate well across various levels and locations.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks based on urgency and impact.
• Proven ability to work independently and as part of a global team.
• Experience in training and guiding staff on best practices for content creation.
• Flexibility to adapt to changing circumstances and continuous learning.