Senior Technical Content Designer

PerkinElmer; Vaughan; On-site; CAD 103,000 - 147,000; Full time

Job summary

A leading technology firm in Vaughan is seeking a Senior Technical Content Designer to enhance customer experiences through innovative content creation. The role involves developing intuitive technical content and collaborating with cross-functional teams to ensure clarity and usability. Candidates should have a Bachelor's degree in Technical Communication or a related field, with strong UI/UX design skills and proficiency in HTML authoring. The annual salary ranges from $74,000 to $105,000.

Qualifications

• Bachelor's degree required in Technical Communication or a science/engineering related discipline.
• Strong UI/UX design principles with an emphasis on creating intuitive user experiences.
• Native level fluency in written and spoken English.

Responsibilities

• Design and develop intuitive content for customer-facing help.
• Collaborate with global teams during the product development lifecycle.
• Leverage user feedback for continuous improvement.

Skills

Technical communication

HTML authoring

UI/UX design principles

Project management (Jira)

Problem-solving

Education

Bachelor's degree in Technical Communication or related discipline

Tools

MadCap Flare

Job description

Senior Technical Content Designer

Woodbridge, Ontario, CA

Job Summary: PerkinElmer is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences. You’ll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.

Responsibilities:

• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies. MadCap Flare or experience is a plus.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications:

• Bachelor’s degree required in Technical Communication or a science/engineering related discipline.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web-based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail-oriented with excellent problem-solving and communication skills.
• Native level fluency in written and spoken English.

Preferred Characteristics:

• Mid to expert level experience using MadCap Flare and its suite of products.
• A forward-thinking mindset with a desire to move beyond conventional technical writing and embrace web-based, interactive solutions.
• A strong portfolio showcasing examples of intuitive web-based help content, UI/UX design for documentation, and responsive problem solving through content.
• Experience working within a scientific or engineering domain, particularly with spectroscopy or chromatography analytical laboratory instrumentation is highly preferred.

The annual compensation range for this full-time position is $74,000 to $105,000. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.