Senior Technical Consultant

ServiceNow, Inc.; Toronto; Remote; USD 106,000 - 188,000; Full time

Job summary

A leading technology company is seeking a Sr. Technical Consultant for IT Asset Management to provide expert guidance to enhance customer outcomes. The role involves configuring ServiceNow products and leading workshops to optimize ITAM capabilities. Ideal candidates will have significant experience with ITAM practices and a strong technical background with web technologies. This remote role offers a salary ranging from $106,900 to $187,100 along with various benefits including health plans and a flexible time away plan.

Benefits

Health plans

Flexible time away plan

401(k) Plan with company match

Qualifications

• 5+ years of configuration/development experience for complex technologies.
• Experience with IT Asset Management systems such as CMDB, SAM, and HAM.
• Strong understanding of leading ITAM practices.

Responsibilities

• Configure Hardware Asset Management and Software Asset Management capabilities.
• Support ITAM process definition and improvement workshops.
• Lead customer design workshops focused on ServiceNow Platform.

Skills

Consulting experience in IT Asset Management

Ability to influence stakeholders

Strong interpersonal skills

Customer-centric attitude

Education

ServiceNow Certified System Administrator certification

Relevant Solution-Specific Certified Implementation Specialist designations

Tools

XML

HTML

JavaScript

CSS

SaaS technologies

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Title: Sr. Technical Consultant, IT Asset Management (ITAM) Workflow Products Expert Implementation Services

Location(s): Remote, US

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization

• Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their ITAM capabilities

• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology

• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

• Develop required integration components (SSO, LDAP, etc.) with multiple systems

• Develop required portal components

• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

• Juggle multiple and complex projects/initiatives

• Promoting continuous improvement practices for delivery/engagement materials

• Supporting specific sales activities when required

• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

• Up to 50% travel annually, driven by customer needs and internal meetings

In order to be successful in this role, we need someone who has:

• A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

• Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM.

• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

• Proven team player and team builder

For positions in this location, we offer a base pay of $106900-187100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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