Senior Technical Analyst

Complete Technologies; Saskatoon; On-site; Full time

Job summary

A leading company in Saskatoon is seeking a Senior Technical Analyst to provide exceptional support and service to clients. The ideal candidate will have extensive experience in IT support, particularly within a Managed Service Provider environment. Responsibilities include troubleshooting, auditing client environments, and collaborating with team members. The position offers a full-time, permanent role with competitive benefits and a salary range of $30-$45 per hour, depending on experience.

Benefits

Group medical insurance

Vision care

Paramedical insurance

Dental insurance

Life insurance

Health / Wellness Spending account

5 paid sick days

Birthday day off

Onsite parking

Qualifications

• 5+ years experience in a Systems Administration or Help Desk role.
• Advanced knowledge of supported Microsoft desktop operating systems.

Responsibilities

• Provide technical assistance and consultation to team members.
• Resolve issues by collaborating with staff and vendor support.
• Audit new and existing client environments.

Skills

Customer Service

Problem Solving

Teamwork

Technical Support

Communication

Education

Technical Support Experience

Tools

Microsoft Office

Office 365

VMware

HyperV

Microsoft Server

Job description

Complete Technologies is looking for a Senior Technical Analyst to join our team.

A Senior Technical Analyst contributes to the success of Complete Technologies by providing timely and professional support to our clients, excellent customer service and thrives working with a team. Our preferred candidate will have experience working for a Managed Service Provider (MSP) or equivalent.

This Position Entails :

• Working on tickets assigned while collaborating with other staff and vendor support resources to resolve issues
• Installing equipment at client sites, and occasional on-site troubleshooting if remote support options are not available
• Auditing new and existing client environments
• Providing technical assistance and consultation to other members of our organization
• A passion for teamwork, continuing education, problem solving and exceptional customer service
• Proactively identifying issues and implementing solutions

What you get :

• Benefits : Group medical, vision care, paramedical, dental, and life insurance; Health / Wellness Spending account
• 95% benefit cost covered by Complete Technologies
• 5 paid sick days a year
• Birthday day off
• Onsite parking is provided

What you bring to the table :

• Advanced knowledge of all currently supported Microsoft desktop operating systems, Microsoft Office, and Office 365
• Experience with VMware & HyperV
• Experience with Backup technologies
• Experience in installing, configuring, and administrating Microsoft Server operating systems and roles
• An understanding of user expectations and how to apply typical IT policies and procedures
• Ability to manage Active Directory, DNS and Group Policy
• Experience with basic networking, firewalls, policies and procedures
• Technical support experience, schooling, or equivalent
• Up to date on current IT trends
• Excellent English written and verbal communications skills
• Clean criminal record
• Reliable vehicle

The job :

• Full-time, permanent
• Salary : $30- $45 per hour
• Compensation will be commensurate with experience and ability
• 8-hour shift, 8AM – 5PM
• Monday to Friday
• On call – optional opt-in

Experience :

• 5+ years experience in a Systems Administration or Help Desk role
• Class 5 License (required)

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Technical Analyst • Saskatoon, SK, Canada