Senior Technical Account Manager

Affirm; Windsor; Remote; CAD 125,000 - 175,000; Full time

Job summary

Join a leading company in the finance sector as a Senior Technical Account Manager. In this role, you will manage technical needs and foster relationships with enterprise merchants, ensuring product adoption and addressing integration issues. This remote-first opportunity offers a competitive salary, inclusive benefits, and a chance to reshape consumer banking.

Benefits

Health care coverage for employees and dependents

Flexible Spending Wallets for various needs

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• Experience in Solutions Engineering or Technical Account Management required.
• Ability to engage with technical counterparts and build long-term relationships.
• Understanding of UX integration with backend services and developer APIs is beneficial.

Responsibilities

• Manage technical needs and relationships with enterprise merchants.
• Provide guidance on implementation and technical health of integrations.
• Troubleshoot technical issues and propose solutions.

Skills

Project Management

Technical Expertise

Communication Skills

Education

4+ years in Technical Account Management or Solutions Engineering

Ability to read code in programming language

Job description

Join to apply for the Senior Technical Account Manager role at Affirm

3 days ago Be among the first 25 applicants

Join to apply for the Senior Technical Account Manager role at Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Senior Technical Account Manager (TAM) at Affirm, you will be supporting the technical needs of our enterprise merchants post-sale. Well executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company. You will represent Affirm’s engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations.

What You'll Do

• You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants.
• Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
• Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management
• Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants.
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
• Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed
  
  

What We Look For

• 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
• Ability to read code in at least one major programming language
• Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
• Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
• Passion and drive to change consumer banking for the better
• Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
  
  

Pay Grade - L

Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $125,000 - $175,000

LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
  
  

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

Referrals increase your chances of interviewing at Affirm by 2x

Get notified about new Senior Technical Account Manager jobs in Windsor, Ontario, Canada.

Customer Success Manager: Consumer Packaged Goods (CPG)

Customer Success Manager, Amazon Robotics, Fulfillment

Southfield, MI $116,700.00-$196,100.00 4 days ago

Customer Success Manager, Amazon Robotics, Fulfillment

Detroit, MI $147,000.00-$158,000.00 1 month ago

MDM Solution Architect (Contract) (Hybrid)

Delivery Solutions Architect - Data & AI

Senior Group Manager - Head of Customer Success, GM Energy

Associate Customer Success Manager: CSP Practice

Solution Architect - Battery Manufacturing

Customer Success Manager - North Central

Livonia, MI $80,000.00-$100,000.00 3 days ago

Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD

Sterling Heights, MI $100.00-$100.00 1 day ago

Technology Strategy, Solutions Architect Manager

Commercial Property & Casualty Insurance Account Executive Senior

Detroit, MI $72,000.00-$82,000.00 2 weeks ago

Cloud Solutions Architect, Smart Factory Solutions

Metro Detroit, MI $195,000.00-$220,000.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.