Senior Technical Account Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

We are hiring senior technical account managers to join our team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back office systems, such as authentication, authorization, shared identity, billing and entitlement services, along with apps placed on affiliate owned equipment (set top boxes STB). This team works with external Affiliates and Partners through the lifetime of their integration, along with internal engineering, distribution, product and other stakeholder teams.

Expectations:

Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). TAMs are the technical point of contact for the partners we are integrating with, and they are the voice of the partners to our internal teams. They must be technically astute and able to assess the partner’s capability to perform an integration accurately. They work closely with their partner teams to thoroughly explain functionality and field all questions quickly and effectively. TAM is responsible for identifying and defining requirements that are unique to partner integrations or devices, as well as driving technical negotiation and alignment with partners.

Preferred Skills:

• You have played a lead role in the delivery of a major product or feature launch, either as a technical account manager, product manager, program manager, engineer or solutions architect.
• You have an ability to balance your technical depth, product knowledge, business understanding, organizational and communication skills to ensure that the right decisions are made when and wherever you are involved.
• You understand back office systems, such as authentication, authorization, identity management, billing, and entitlements.
• You understand affiliate equipment, including set top box, and understand how to work with the partner to integrate our app onto that equipment.
• You are an effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders.
• You manage multiple stakeholders and projects, in various states of implementation, effectively.
• Communicate clearly, analyze technical designs, secure commitments, manage risks, identify the critical path, spot edge cases, review metrics and data, and monitor launch operations for large software projects.
• You have used data to assess the success of what you have launched.
• You have demonstrated the ability to implement projects for more than one project or program area.
• Bachelor’s degree with 5+ years of experience in technical account management, product management, program management, engineering or solutions architect.
• Must have the legal right to work in the country hired.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.