Senior Technical Account Manager

Affirm; Canada; Remote; CAD 125,000 - 175,000; Full time

Job summary

A leading company is seeking a Senior Technical Account Manager to enhance technical support for enterprise merchants. This role involves driving successful partnerships, managing technical integrations, and advocating for product enhancements. The ideal candidate will have extensive technical knowledge, strong project management skills, and experience in customer-facing engineering roles, with a focus on establishing trust and relationships for growth.

Benefits

100% subsidized medical coverage

Generous stipends for technology and lifestyle needs

Flexible time off

Employee stock purchase plan

Qualifications

• 4+ years in Solutions Engineering, Technical Account Management, or related roles.
• Ability to read code in at least one major programming language.
• Strong project management skills.

Responsibilities

• Build trust with technical counterparts and foster relationships with merchants.
• Provide technical guidance for expansion initiatives.
• Monitor metrics and troubleshoot issues related to integrations.

Skills

Technical expertise

Project management

Verbal and written communication

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Senior Technical Account Manager (TAM) at Affirm, you will be supporting the technical needs of our enterprise merchants post-sale. Well executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company. You will represent Affirm’s engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations.

What You'll Do

You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants.

Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.

Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption

Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management

Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants.

Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues

Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed

What We Look For

4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role

Ability to read code in at least one major programming language

Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs

Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule

Passion and drive to change consumer banking for the better

Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways

Pay Grade - L
Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $125,000 - $175,000

LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm'sGlobal Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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