Senior Tech Support Professional - BC, Lower Mainland

Superion Inc; Surrey; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A dynamic IT service provider, based in Cloverdale, is seeking a Senior Technical Support Professional to provide advanced technical support and lead IT operations. The ideal candidate will possess extensive experience in IT support, have strong leadership skills, and thrive in a collaborative work culture that values employee input. This role offers an attractive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Competitive Compensation

Comprehensive medical, dental, and extended health benefits

Flex days and generous vacation time

Strong support for professional training and career advancement

Regular team events and a casual work environment

Collaborative culture valuing employee feedback

Qualifications

• At least 10 years of relevant IT support experience.
• Preferred education in IT or related fields plus relevant certifications.

Responsibilities

• Provide advanced remote and onsite support for complex IT issues.
• Mentor junior team members and manage IT projects.
• Maintain system performance through proactive measures.

Skills

Communication

Interpersonal Skills

Customer-first Mindset

Leadership

Problem Solving

IT Infrastructure Knowledge

Education

Post-secondary education in IT or related field

Job description

Senior Technical Support Professional Position at Superion

About Superion

Superion, a dynamic IT service provider based in Cloverdale, Surrey BC, specializes in offering top-notch IT support services to small and medium-sized businesses across Canada and the US. Our success is built on delivering exceptional client experiences, which starts with fostering an outstanding work environment for our team. At Superion, we believe in hard work, fun, collaboration, and providing opportunities for advancement. Our team environment is designed to be a place where everyone’s voice is heard and valued, making Superion not just a workplace but a family.

Position Overview

• Title: Senior Technical Support Professional
• Salary Range: $70K-$90K/year to start.
• Location: Cloverdale office, (Surrey BC); flexibility for partial remote work
• Work Environment: Superion is committed to balancing hard work with a vibrant team culture, ensuring a collaborative, supportive, and fun work atmosphere.

Ideal Candidate Profile

• Experience: At least 10 years of relevant work experience in IT support roles. This is a senior position, aimed at individuals with a comprehensive background in IT support and a history of leadership or significant project contributions.
• Education & Certification: Post-secondary education in IT or a related field is preferred, along with any relevant IT industry certifications.
• Skills:
  • Exceptional communication and interpersonal skills, with fluency in English.
  • A customer-first mindset, with a track record of providing outstanding service.
  • Strong leadership qualities, capable of guiding teams and managing projects efficiently.
  • Advanced problem-solving abilities and a proactive approach to identifying and addressing IT issues.
  • Comprehensive knowledge of IT infrastructure, including but not limited to desktops, laptops, servers, networking, and firewalls.

Role Responsibilities

• Work Schedule: Full-time, 40+ hours a week with flexible scheduling options.
• Key Duties:
  • Provide advanced remote and onsite support, troubleshooting complex issues across a broad range of technologies.
  • Lead proactive maintenance efforts to ensure optimal system performance, including system updates, security measures, and performance tuning.
  • Mentor junior team members, sharing knowledge and best practices to enhance the team’s capabilities.
  • Manage significant IT projects, from planning and design to execution and support, ensuring successful outcomes.
  • Continuously improve IT support processes and documentation, contributing to Superion’s commitment to excellence.

Why Join Superion?

• Competitive Compensation: Attractive salary range with potential for growth.
• Benefits: Comprehensive medical, dental, and extended health benefits, plus flex days and generous vacation time.
• Professional Development: Strong support for professional training, certifications, and career advancement.
• Work Culture: A unique blend of hard work, collaboration, and fun, with regular team events and a casual work environment.
• Employee Voice: A collaborative culture where feedback and suggestions are valued and contribute to the company’s direction.

Application Instructions

Interested candidates should submit a cover letter detailing their interest in the role, their relevant experience, and why they believe they are the best fit for the position. Please note that applications without a cover letter will not be considered.

This Senior Technical Support Professional role is designed for an IT expert who is not just looking for a job but a career opportunity where they can make a significant impact, grow, and thrive within a supportive and forward-thinking company.